Director Operations Transformation, Technology and Workforce Strategy Job at Amgen

Senior Director Product Operations and AI Transformation

As Head of Product Operations & PMO, you will build and lead the operating syste...

Location

United States , California

Salary:

217300.00 - 325900.00 USD / Year

Teradata

Expiration Date

Until further notice

Requirements

12+ years of experience in product management and/or product operations roles plus program management skills within enterprise software or cloud technology companies
5+ years of direct people management experience with proven ability to cultivate highly motivated, high performance teams
Proven track record building and scaling PMO or product operations functions in large organizations
utilizing technology including automation and/or AI where appropriate
to achieve step-function business outcomes
Deep experience leading complex
cross-functional programs involving cloud platforms
data infrastructure
or analytics products
Exceptional executive communication skills — able to synthesize complex information into crisp

Job Responsibility

Define and own the Product org's operating model
including planning cycles
roadmap governance
portfolio reviews
and OKR/metric frameworks
Lead and develop a high-performing PMO function covering program delivery
risk management
dependency tracking
and executive-level reporting
Partner with the CPO

What we offer

healthcare
life and disability insurance plans
401(k)-retirement savings plan
time-off programs

Fulltime

Strategy Sr Director- Head of Distribution Ecosystem Transformation

Head of Distribution Ecosystem Transformation is a senior enterprise leader acco...

Location

United States , Boston

Salary:

251000.00 - 316000.00 USD / Year

Citizens Bank

Expiration Date

Until further notice

Requirements

Deep experience leading largescale, frontline heavy enterprise transformations
strong track record integrating strategy, workforce design, operating model, and change delivery
strategic clarity with execution discipline
credible with senior executives and field leaders
experience operating at the intersection of distribution, workforce transformation, and technology enabled execution

Job Responsibility

Leading the Ecosystem workstream of Evolve & Integrate Distribution
owning transformation of how work gets done across consumer distribution channel
designing and delivering integrated people and operating model
shaping an ecosystem where technology and AI augment human judgment
designing and leading a test and learn, multi pilot approach to change
translating executive direction into coherent ecosystem design
identifying and resolving tradeoffs and dependencies
surface and actively manage execution risk

What we offer

Comprehensive medical, dental and vision coverage
retirement benefits
maternity/paternity leave
flexible work arrangements
education reimbursement
wellness programs

Fulltime

HR Technology Director

The Director, HR Technology & Solutions Delivery is a senior leadership role res...

Location

United Kingdom , London

Salary:

Not provided

Inizio

Expiration Date

Until further notice

Requirements

Senior leadership experience in HR technology, ideally within a complex, enterprise environment
Deep hands-on experience with Workday (HCM and/or major modules), including operational ownership and large-scale solution and innovation delivery
Proven ability to lead HR business engagement and translate strategic HR priorities into technology solutions
Strong experience overseeing integrated HR systems beyond core HCM
Demonstrated success leading multi-disciplinary teams and third-party vendors
Strong executive communication, influencing, and stakeholder management skills

Job Responsibility

Serve as the senior IT partner to HR leadership, translating HR and business strategy into a coherent HR technology roadmap
Lead structured engagement with HR stakeholders to define, prioritise, and govern HR technology initiatives
Provide thought leadership on HR technology trends, system capabilities, and best practices to support workforce strategy, transformation, and growth
Own the end-to-end delivery of HR technology solutions, from demand intake and design through build, testing, deployment, and stabilization
Ensure solutions are aligned to agreed business outcomes, architectural standards, and security, privacy, and compliance requirements
Lead cross-functional delivery teams and external partners to deliver complex, multi-system HR initiatives on time and within scope
Provide executive leadership and direction for the Workday platform, including roadmap planning, release management, configuration, integrations, and ongoing optimisation
Oversee the Workday Operations team, ensuring high system availability, data quality, and effective support for HR and the business
Lead, mentor and guide the Workday operations team to deliver and support innovative product capabilities and solutions for while fostering collaboration across IT and HR teams
Act as the senior escalation point for Workday-related issues, risks, and decisions

HR Technology Director

The Director, HR Technology & Solutions Delivery is a senior leadership role res...

Location

Ireland , Dublin

Salary:

Not provided

Inizio

Expiration Date

Until further notice

Requirements

Senior leadership experience in HR technology, ideally within a complex, enterprise environment
Deep hands-on experience with Workday (HCM and/or major modules), including operational ownership and large-scale solution and innovation delivery
Proven ability to lead HR business engagement and translate strategic HR priorities into technology solutions
Strong experience overseeing integrated HR systems beyond core HCM
Demonstrated success leading multi-disciplinary teams and third-party vendors
Strong executive communication, influencing, and stakeholder management skills

Job Responsibility

Serve as the senior IT partner to HR leadership, translating HR and business strategy into a coherent HR technology roadmap
Lead structured engagement with HR stakeholders to define, prioritise, and govern HR technology initiatives
Provide thought leadership on HR technology trends, system capabilities, and best practices to support workforce strategy, transformation, and growth
Own the end-to-end delivery of HR technology solutions, from demand intake and design through build, testing, deployment, and stabilisation
Ensure solutions are aligned to agreed business outcomes, architectural standards, and security, privacy, and compliance requirements
Lead cross-functional delivery teams and external partners to deliver complex, multi-system HR initiatives on time and within scope
Provide executive leadership and direction for the Workday platform, including roadmap planning, release management, configuration, integrations, and ongoing optimisation
Oversee the Workday Operations team, ensuring high system availability, data quality, and effective support for HR and the business
Lead, mentor and guide the Workday operations team to deliver and support innovative product capabilities and solutions for while fostering collaboration across IT and HR teams
Act as the senior escalation point for Workday-related issues, risks, and decisions

Senior Director Information Technology

Are you looking for an impactful role where you finish the workday knowing you h...

Location

United States

Salary:

167703.00 - 268325.00 USD / Year

One Call

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Systems, or related discipline, or equivalent professional experience
advanced degree a plus
12+ years of progressive technology leadership experience in IT operations, end user computing, or IT services
6+ years leading multi-disciplinary IT organizations including managers and senior individual contributors
Demonstrated track record leading IT modernization, M&A integration, or service maturity transformation
Advanced knowledge of ITSM concepts, processes, and practices
experience operating in environments running ServiceNow strongly preferred
Deep expertise in end user computing across Windows and Apple platforms
Strong working knowledge of endpoint management platforms (Intune, JAMF, Workspace ONE)
Experience with enterprise productivity platforms (Microsoft 365, Teams, SharePoint, OneDrive)

Job Responsibility

Sets strategy for enterprise IT services, end user computing, and IT operations across One Call US and One Call Mexico
Drives ITSM process maturity across incident, problem, change, request, and asset management
Drives modernization of endpoint management and end user technology experience
Partners with security, infrastructure, and HR functions on identity, access, and onboarding workflows
Owns the IT services roadmap in support of enterprise transformation initiatives
Owns design and delivery of desktop, mobile, and endpoint experience across the enterprise
Drives standardization of Windows and Apple endpoint management (Intune, JAMF) including zero-though provisioning
Establishes endpoint security and compliance posture in partnership with security organization
Leads enterprise productivity platform strategy (Microsoft 365, Teams, SharePoint, OneDrive)
Owns hardware lifecycle management, asset management, and procurement strategy across US and Mexico

What we offer

Remote Work
Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
401(k) matching program
company-paid life insurance and short and long-term disability coverage
Supportive Services: Colleague Assistance Program that provides free counseling and financial services
One Call Foundation provides financial assistance during times of unexpected hardships

Fulltime

Executive Director, Service Operations – Medicaid Contact COE

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Hartford

Salary:

131500.00 - 303195.00 USD / Year

CVS Health

Expiration Date

Until further notice

Requirements

Approximately 10+ years of progressive leadership experience in service operations or contact center environments
Prior experience within a large health plan, managed care organization, or payer environment preferred
Proven success leading large, complex operations, including responsibility for 500+ colleagues across multiple geographies
Demonstrated experience leading transformation initiatives within contact center or service operations (e.g., workforce optimization, member experience redesign, technology enablement)
Strong understanding of Government Programs will be valued
Experience managing multi-million-dollar budgets with strong operational and financial acumen
Demonstrated ability to establish and manage KPIs at scale and drive performance outcomes
Experience partnering with Technology organizations
Familiarity with modern contact center platforms (e.g., GPS (Guided Personal Service) will be valued
Passion for leveraging AI and digital capabilities to enhance service delivery and member experience

Job Responsibility

Setting the strategic direction and driving performance across a complex, high-volume service organization of 500+ colleagues in a work-from-home environment
Designing and executing a forward-looking service operations strategy aligned to enterprise priorities, the evolving regulatory landscape, and the unique needs of Medicaid populations
Partnering closely with Medicaid Plan CEOs and senior leadership to ensure alignment on service delivery, member experience, and operational outcomes
Working in close collaboration with the Technology Center of Excellence to advance digital capabilities, automation, and AI-driven solutions across the contact center
Establishing policies, programs, and operating models that support financial, operational, and service objectives
Leading end-to-end service operations processes and ensuring alignment with broader business strategy
Developing data-driven insights, forecasting, and financial plans to optimize performance
Overseeing large-scale operational initiatives, including transformation efforts, organizational design, and continuous improvement of service delivery
Driving a culture of accountability, empowerment, engagement, and high performance through strong people leadership, clear communication, and disciplined performance management
Ensuring consistent delivery against service standards, enhancing quality and efficiency, and elevating the overall member experience

What we offer

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Bonus, commission or short-term incentive program
Equity award program

Fulltime

Director CfOR Operations

Increasing demand for real-world evidence (RWE) from regulatory and reimbursemen...

Location

United States of America , Thousand Oaks

Salary:

181195.35 - 245146.65 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 4 years of experience in operations or clinical studies or Master’s degree and 8 years of experience or Bachelor’s degree and 10 years of relevant experience
12+ years of experience in biotechnology, pharmaceutical, healthcare, or management consulting, with increasing scope and responsibility
Demonstrated track record of building, scaling, or transforming operational functions in complex, matrixed environments
Proven ability to drive measurable operational improvements (e.g., reduced cycle times, increased throughput, improved cost efficiency)
Strong leadership experience with a focus on talent development, performance management, and team accountability
Deep understanding of observational research and the drug development lifecycle across Research, Development, Regulatory, and Medical
Exceptional problem-solving skills, with the ability to structure ambiguous challenges and implement practical, scalable solutions
Strong executive communication and stakeholder management skills, with the ability to influence without authority
Experience implementing digital tools, automation and analytics to improve operational performance, with the ability to evaluate and adopt emerging technologies, including AI
High degree of ownership, learning agility, and adaptability in a fast-paced, evolving environment

Job Responsibility

Lead the operational engine that enables the efficient, scalable, and compliant delivery of observational research across CfOR
Own and evolve core operational processes supporting observational research, including contracting, study start-up and close-out, supplier governance and compliance workflows
Drive measurable improvements in cycle time, predictability, and throughput across the portfolio
Identify operational bottlenecks and implement scalable solutions, including process standardization, automation, and tool adoption
Establish structured project management approaches across workflows to improve planning, execution, and visibility
Own core operational processes, including headcount planning, financial forecasting, budget oversight, and resource optimization
Lead annual budgeting, forecasting, and quarterly Latest Estimates in partnership with Finance
Oversee external workforce strategy, supplier mix, and resource capacity planning to align with portfolio demand
Ensure disciplined financial management and accountability to budget targets
Serve as the primary operational interface across R&D, Medical, Finance, Legal, Procurement, Quality, and Compliance

What we offer

Health and welfare plans for staff and eligible dependents
Financial plans with opportunities to save towards retirement or other goals
Work/life balance
Career development opportunities
Retirement and Savings Plan with generous company contributions
Group medical, dental and vision coverage
Life and disability insurance
Flexible spending accounts
Discretionary annual bonus program or sales-based incentive plan
Stock-based long-term incentives

Fulltime

Director, Corporate Safety and Security

We are hiring a Director to lead and build our global Corporate Safety and Secur...

Location

United Kingdom , London

Salary:

Not provided

DELIVER

Expiration Date

Until further notice

Requirements

12+ years of experience in corporate safety and security, including 7+ years leading managers and teams with a global scope and cross-functional impact—with a demonstrable record of building, not maintaining. You build high-performing organizations, develop leaders, and set direction clearly. You stay close enough to the work to know when execution is falling short
A track record of building or significantly transforming a physical security function, not inheriting a mature one. You have stood up programs, hired teams, selected and implemented technology, and established operating models that outlasted your tenure
You have operated physical security programs across multiple countries and jurisdictions, not managed them remotely. You understand how regulatory environments, cultural context, and vendor ecosystems differ across regions and how to build programs that work in all of them
You do not need to be a technologist, but you need to think like one. You understand physical security systems, including access control, video management, guest management, analytics, and hardware infrastructure, at the conceptual and operational level. You pick up new technologies quickly, have strong opinions about what good looks like, own how systems are implemented and operated, and drive requirements processes that keep infrastructure aligned to what is actually happening in the field
Experience managing physical security vendors and contract staffing at scale, with a track record of competitive procurement, enforced performance standards, and cost discipline across multi-million dollar budgets
You operate well in fast-moving, ambiguous environments. You make sound decisions with incomplete information, sequence work thoughtfully, and maintain pace across competing priorities
You can set direction with senior leaders, build cross-functional alignment, and represent the function credibly at the executive level. You communicate clearly and without unnecessary complexity
A trusted cross-functional partner who builds strong working relationships with Real Estate, Facilities, Workforce Strategy, HR, Legal, and IT, and earns the confidence of business leaders by making security an enabler, not a friction point
You use AI tools as a real part of how you work, not as a novelty. You understand where and how AI should shape physical security operations: automation, detection, analytics, workflow acceleration, and decision support. You have a genuine conviction about AI's role in the function's evolution and a real appetite to keep growing your own capability

Job Responsibility

Build a unified global access control program. Own and execute enterprise-grade physical access control across all corporate facilities. Establish layered identity controls, mobile-first and biometric credentialing, automated provisioning and deprovisioning tied to employment and role, and consistent access experiences at every office. Ensure access is regularly audited, sensitive spaces have clear ownership, and the physical environment supports rather than impedes the employee experience
Stand up emergency preparedness at scale. Build and certify Emergency Response Teams at every corporate location, publish and maintain Emergency Response Plans for all facilities, and establish severity levels, escalation protocols, and communications systems for rapid response. Build law enforcement and first responder relationships globally, and lead regular incident exercises and tabletop simulations
Build a threat assessment and workplace violence prevention program. Establish a structured capability for threat intake, behavioral assessment, and case management to protect employees and enable early intervention. Define policies, cross-functional escalation pathways, and response protocols that span all brands and jurisdictions. Partner with other Global Safety and Security functions, as well as HR, Legal, and business leaders, to build a program that is rigorous, jurisdiction-aware, and locally calibrated across a globally diverse workforce
Build and run a global training and awareness program. Ensure every employee knows emergency response procedures and how to reach the Global Operations Center. Drive First Aid, CPR, AED, and Stop the Bleed certification across a meaningful share of the corporate workforce. Develop a safety and security communications strategy that builds culture and delivers training in formats that actually stick
Own event safety and security. Define risk management standards, policies, and procedures for corporate events globally. Set clear security requirements thresholds, ensure event hosts understand and follow the process, and deliver security planning, staffing, and incident response across all brands and regions
Drive global standardization and compliance. Establish cradle-to-grave standardized safety and security integrations, implementations, and operations across all corporate offices. Ensure regulatory compliance with occupational health and safety and physical security requirements across all jurisdictions. Maintain policies with a regular review cadence and clear accountability for high-value and sensitive assets
Run the function with operational discipline. Own a multi-million dollar budget with variance discipline and accurate accruals. Define vendor requirements, run competitive procurement, and hold suppliers to measurable performance standards. Maintain team engagement, deliver against functional OKRs, and ensure all corporate facilities are risk-assessed and audited on a defined cadence

What we offer

A competitive and comprehensive compensation and benefits package

Fulltime

Select Country

Director Operations Transformation, Technology and Workforce Strategy

Job Description

Job Responsibility

Requirements

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