Director, Operations Finance - Procurement

• Maximize efficiency of onsite processes
• Support the implementation of the onsite target operating model
• Assist in establishing/enforcing policies, rules, internal controls and safeguards
• Proactively engage in identifying opportunities for continuous improvement
• Continuously deliver the highest level of service with respect to property support and maximize property satisfaction of outsourced services
• Provide hotel users with support for standard tools, templates and processes
• Support both property and deployment teams through planning, deployment, and stabilization phases of property onboarding
• Provide valued analysis and insight on property readiness assessment materials and property data
• Execute and/or support property readiness and transition activities including process mapping, localization identification and clarity, data migration activities, User Acceptance Testing, Property Acceptance Testing, training validation and execution (where necessary), hypercare and transition to support
• Manage and/or participate in a variety of stakeholder communications, updates and change management efforts to ensure smooth property transitions and progress tracking
• Work closely with Product, Platform, Deployment, Data and other teams to align deployment and ongoing solution roadmap activities with business goals
• Perform within Azure Dev Ops (ADO), Jira, ServiceNow and other collaborative work management tools for assignment, completion and cross-team transparency of transition tasks across our global deployment program
• Collaborate with Technology, Innovation & Data, Change Management, and the Project Management Office to ensure cohesive execution
• Provide Hypercare support and assistance
• Accountable to collaborate and make business decisions, in co-operation with Product and TID stakeholders to understand their requirements, gather feedback, and align D365 future initiatives with business goals in the procurement space
• Act as the primary business point of contact for D365-related procurement business queries, issues, and requests from stakeholders
• Engage with the TID Finance support team to address trends identified related to system support and usability in the procurement space
• Accountable for defining gaps or opportunities in the D365 procurement product and defining clear acceptance criteria for each feature
• Facilitate regular communication and status updates with stakeholders to ensure transparency and to manage expectations
• Act as the central point of contact for Product, TID, Data Governance, and the business to relay business and process requirements related to procurement
• Work closely in collaboration with TID and Product to define, communicate, and manage the product vision, roadmap, defining user stories, and strategy for D365 related to procurement, considering business priorities, hospitality, and industry market trends
• Partner with Product Owner – ERP and stay connected with D365 community, including Microsoft, their partners and clients
• Conduct market research and stay updated on D365 best business practices for procurement to identify opportunities for innovation
• Work closely with global Finance and Procurement stakeholders to prioritize features and enhancements based on business value and user needs
• Ensure customer-driven design considering user experience requirements and solution usability, using market and industry knowledge
• Own, manage, design and update procurement-related process design and implementation in related systems
• Support the Product team in the creation and prioritization of the product backlog related to procurement, ensuring that it reflects the most valuable and feasible items
• Collaborate with the Platform Owner – ERP and Product Owner – ERP, who together will provide a list of future features to refine backlog items, ensuring they are well-defined, estimated, and ready for implementation
• Continuously prioritize and reprioritize backlog items based on changing business needs, market conditions, and stakeholder feedback
• Partner with Platform Owner – ERP and Product Owner – ERP to build the Product roadmap that reflects the organization’s procurement priorities, capturing any available innovations and improvements
• Nurture the engagement between the Finance, Procurement, Data Governance, Data Analysis, and TID departments to ensure the D365 platform for procurement is evolving to its fullest potential
• Proactively share knowledge between TID and Product Owners to drive D365 business functionality and business process learnings in the procurement space
• Understand the delta and business ramifications between how technology is currently working and how it should be working in a leading business practice as it relates to procurement
• Responsible for collaborating with Corporate and property procurement teams to identify vendors to onboard onto D365
• Manage correspondence with vendors to gather necessary information related to technical requirements to onboard punchout vendors
• Manage process to collect relevant vendor data such while onboarding a collab vendor, including but not limited to information related to tax IDs / forms, contact information, payment details and terms
• Provide training to new vendors to the Four Seasons D365 ecosystem on how they should interact with the platform for both Four Seasons and the vendor to have a successful relationship
• As Data Steward for all procurement-related data at Corporate, properties and other lines of business, lead all related master data management activities
• Work closely with the Procurement Excellence Program to identify and manage standardized procurement categories, channels, nomenclature and hierarchies related to products
• Work closely with the Procurement Excellence Program and other internal stakeholders to develop governance around and manage vendor data, standardizing and consolidating where possible
• Partner with Procurement Excellence Program to support the development of a data-driven culture enabled by technology, allowing related analytics to drive action for the organization
• Work closely with various Corporate stakeholders including but not limited to Finance, Procurement and Data Analytics to support spend analytics and related activities
• Be the organization’s in-house recipe and menu engineering expert, working closely with Corporate and property teams in Finance, Procurement, Food & Beverage and TID to manage a best-in-class solution
• Recipe and menu engineering activities will include but not be limited to developing processes and guiding development activities from a business requirements perspective, working closely with various internal stakeholders
• Support procurement onboarding activities for new implementations of D365
• Review and evaluate property performance issues as it relates to procurement, providing ad-hoc training and evolving best practice standards to be adopted
• Travel as needed to occasionally participate in sessions related to workshops for new program development, handover sessions and performance optimization visits on property, training, conferences, and vendor site visits

• University degree and hospitality procurement experience required
• Three (3) to five (5) years of experience in a senior procurement role in the hospitality industry
• Working technical knowledge of D365 procurement processes and workflow
• Familiar with the procurement process in a hospitality environment
• Working knowledge of all positions in Accounting, Purchasing and Food & Beverage control at properties
• Experience with analyzing large data sets to determine trends or drive business decisions
• A working knowledge of hotel systems and operations
• Hospitality procurement business process acumen from L1 - L5 with demonstrated experiential delivery in sustaining and evolving Standard Operating Procedures, Internal Controls, Master Data Management, and global training guides
• Techno-functional acumen: Knowledge and experience in both business and functional aspects of D365 for procurement to effectively communicate with stakeholders
• Training: Capability to deliver training courses and support to stakeholders on the effective use of D365 for procurement
• Change management: Ability to drive and manage change within the organization, ensuring smooth adoption of D365 for procurement and its enhancements
• Requirement gathering and prioritization
• Stakeholder management
• Proven leadership skills in both a Property and Corporate environment
• Highest level of integrity and transparency
• Strong interpersonal and relationship-building skills
• Excellent written and verbal communication skills
• Apply an ethical approach to influence the outcome of situations
• Serve as a role model for others
• Continuously seek to improve/develop the performance of others
• Ability to work in a fast-paced, customer service-focused environment
• Strategic, analytical and solid business acumen

Additional rewards as part of the total compensation package