Director of UX Research - eBay Live/AI

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. As the UXR Director leading the eBay Live and AI domains, you will be a key leader and pivotal stakeholder in shaping the future of one of eBay's most critical strategic pillars, overseeing a team which spans across product areas including eBay Live and our horizontal AI UXR team You will lead and inspire an organization of talented UXR ICs, acting as a force-multiplier for their development and the continuous evolution of the UXR function. We will depend on you to build meaningful, collaborative relationships with our design, product and engineering partners and senior leadership, with a focus on influencing and creating customer-informed strategies and inspiring continuous user-based product and feature innovation. In this role, you will work within the Design org, alongside partners from Product Management, Engineering, Marketing, Analytics and other core teams to ensure your research team is optimized to develop key insights to drive great experiences. You will support your team of talented User Researchers in designing, planning, conducting, and socializing user research across a spectrum of methodologies. You are a strong influencer and promoter within and outside the Design organization, as well as an external face for eBay’s User Experience Research team.