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A privately held, national student housing organization is seeking a Director of Training to lead training strategy and field support across a multi‑property portfolio. This role partners closely with operations, sales, systems, and leadership teams to drive consistency, performance, and operational excellence at the property level.
Job Responsibility:
Lead onboarding, ongoing education, and compliance training for field and corporate teams using a learning management platform
Develop and maintain policies, procedures, toolkits, playbooks, and self‑service training resources
Identify operational gaps and risks
implement training, documentation, and best‑practice solutions
Oversee field‑based support functions and temporary operations support resources
Partner with regional and senior leadership to ensure operational consistency and policy adherence
Provide hands‑on training and operational support during lease‑ups, transitions, staffing gaps, and performance recovery
Collaborate cross‑functionally with Operations, Sales, Accounting, Systems, and HR
Support systems training and process rollouts (property management software experience required)
Requirements:
5+ years of experience in student housing operations, with at least 2 years in a supervisory or leadership role
Proven experience developing and delivering training programs across a multi‑property portfolio
Strong working knowledge of leasing, AR/AP, and property‑level financial operations
Experience with Entrata or similar property management systems strongly preferred
Bachelor’s degree or equivalent professional experience