Director of Ticket Services Job at Kansas State University (Manhattan)

Systems Director, Population Health Service Organizations

The System Director of IT Population Health Services Organization (PHSO) is a le...

Location

United States , Phoenix

Salary:

67.92 - 101.02 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Bachelors Of Science - Information Technology, Health Informatics, or related field required
Masters Of Science - Information Technology, Health Informatics, or related field preferred
10+ years in healthcare IT, with 5+ years in a leadership role
Experience with managed care models (Medicare Advantage, ACO, Medicaid), HIE integration, and population health tools (e.g., Epic EZCap, QNext, Healthy Planet, Innovaccer,)
Experience with FHIR, HL7, CCD, APIs, and other interoperability standards
Familiarity with ACO, CIN, and value-based care models

Job Responsibility

Lead the design and implementation of IT systems that support managed care and population health objectives
Align systems architecture with organizational strategies related to value-based care, ACOs, Medicare Advantage, Medicaid, and commercial payer programs
Oversee integration of clinical and claims data to support whole-person care
Ensure systems support care coordination workflows, care management documentation, and chronic condition tracking
Manage platforms that support risk stratification, predictive modeling, and attribution logic
Collaborate with clinical leadership to build technology-enabled pathways for preventive care, care gaps, and patient engagement
Lead and mentor the End User Services team, ensuring excellent IT support for clinicians, case managers, analysts, and administrative staff
Develop and monitor SLAs, support KPIs, incident response times, and user satisfaction metrics
Oversee help desk operations, ticketing systems, desktop support, hardware/software provisioning, and user access governance
Direct the architecture and scalability of population health IT platforms and managed care applications

What we offer

medical
prescription drug
dental
vision plans
life insurance
paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
tuition reimbursement
retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Service Desk Engineer

To provide a single point of contact for all clients in relation to IT issues an...

Location

United Kingdom , Hebburn

Salary:

Not provided

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) solve problems & challenges
Great communications skills, founded in being a good listener
Good understanding of support tools, techniques and how technology is used to provide services
Good understanding of operating systems, business applications, printing systems and network systems
Good diagnosis skills of technical issues related of end-user hardware & software and network devices
Experience and knowledge of working with the Microsoft 365 Platform
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing client experience
Knowledge of IT applications, software & hardware
The ability to speak both geek and human

Job Responsibility

Provide a single point of contact for all clients in relation to IT issues and incidents
Provide exceptional standards of support to all clients and support a variety of products, services, and platforms
Act in both a proactive and reactive manner and ensure that all performance targets are adhered to
Provide resolutions in an effective and timely manner
Provide an exceptional client experience
Fix 70% of incidents at first contact (where possible)
Ensure adherence to performance targets
Ensure that incidents are dealt with according to client and priority needs
Ensure all incidents are accurately logged
Take ownership of logged incidents, tracking the progress of all calls and follow-up with the client to ensure that they are satisfied with the resolution

Fulltime

Senior Service Desk Engineer

The number one goal of everyone in our team is to make our clients exceptionally...

Location

United Kingdom , Hebburn

Salary:

Not provided

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) solve problems & challenges
Great communications skills, founded in being a good listener
Advanced understanding of support tools, techniques and how technology is used to provide services
Advanced understanding of operating systems, business applications, printing systems and network systems
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
Advanced experience and knowledge of working with the Microsoft 365 Platform
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing client experience
Advanced knowledge of IT applications, software & hardware
The ability to speak both Geek and Human

Job Responsibility

Work on and resolve escalated service desk tickets
Delight our clients with a friendly, quick and helpful experience
Provide the client with advanced remote troubleshooting
Remote hardware maintenance and support
Use our ticketing system to work on and resolve service desk tickets & service requests
Managing and recording all work though our ticketing system
Make sure that client documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our processes

Fulltime

Workshop Assistant

The number one goal of everyone in our team is to make our Clients exceptionally...

Location

United Kingdom , Hebburn

Salary:

20800.00 - 25000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) Solve Problems & Challenges
Great Communications skills, founded in being a good listener
A strong understanding of support tools, techniques and how technology is used to provide services
A strong understanding of operating systems, business applications, printing systems and network systems
A desire to deliver an amazing Client Experience
The ability to speak both Geek and human
Develop and maintain knowledge and skills by continuous development working on mandatory and personal development training set out
Keep up to date with new processes, procedures and developments

Job Responsibility

Providing a first point of contact for customers through our workshop, be that via phone, email or ticket
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with in-house repairs, setups and assist with basic remote troubleshooting
Use our Ticketing System to work on and resolve Service Desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our Processes
Review regularly scheduled/automated actions as indicated by our Processes

Fulltime

Specialist Service Desk Engineer

The number one goal of everyone in our team is to make our clients exceptionally...

Location

United Kingdom , Hebburn

Salary:

34000.00 - 44000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) Solve Problems & Challenges
Excellent communication skills, founded in being a good listener
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
Experience using a Ticketing system / RMM Tool and PSA software (5 years minimum)
Experience providing support via remote tools (5 years minimum)
Experience handling Technical Service Tickets (5 years minimum)
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business (5 year minimum)

Job Responsibility

Work on and resolve escalated Service Desk Tickets and Projects
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with advanced remote troubleshooting
Remote Hardware Maintenance and Support
Use our Ticketing System to manage projects and resolve Service Desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our Processes

Fulltime

Service Desk Agent

Join a fast-moving, friendly, and client-focused IT team that’s serious about se...

Location

United Kingdom , Hebburn

Salary:

20800.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) Solve Problems & Challenges
Great communication skills, founded in being a good listener
An understanding of support tools, techniques and how technology is used to provide services
Strong understanding of operating systems, business applications, printing systems and network systems
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
IT literate – Advanced user level
Drivers license

Job Responsibility

Providing a first point of contact for customers through our service desk, be that via phone, email or ticket
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with basic remote troubleshooting
Use our Ticketing System to work on and resolve Service Desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our Processes
Review regularly scheduled/automated actions as indicated by our Processes

Fulltime

Field Engineer

The number one goal of everyone in our team is to make our clients exceptionally...

Location

United Kingdom , Hebburn

Salary:

27000.00 - 29000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) Solve Problems & Challenges
Great Communications skills, founded in being a good listener
A strong understanding of support tools, techniques and how technology is used to provide services
A strong understanding of operating systems, business applications, printing systems and network systems
A desire to deliver an amazing Client Experience
The ability to speak both Geek and human
Develop and maintain knowledge and skills by continuous development working on mandatory and personal development training set out
Keep up to date with new processes, procedures and developments

Job Responsibility

Ensure timely resolution of technical problems and queries from customers
Provide user training and assistance on IT systems and applications
Travel to customer sites to perform on-site service, maintenance and repair work
Providing a first point of onsite contact for customers through our workshop
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with in-house repairs, setups and assist with basic remote troubleshooting
Use our Ticketing System to work on and resolve Service Desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket

Fulltime

IT Business Operations Systems Director

The Business Operations Systems Director is a senior leader responsible for driv...

Location

United Kingdom; India , Glasgow; Bangalore

Salary:

Not provided

Celeros Flow Technology

Expiration Date

Until further notice

Requirements

Bachelor’s degree in information technology, Engineering, or Business Administration (Master’s preferred)
15+ years of experience in ERP and manufacturing systems leadership roles
Extensive hands-on experience with SAP ECC 6.0 implementations and optimizations in ETO manufacturing
Track record of managing multi-site ERP deployments and manufacturing system integrations
Proven ability to lead cross-functional teams and influence senior stakeholders
Expertise in managing complex ERP projects with multiple workstreams
Deep experience across all relevant SAP ECC 6.0 modules for industrial/heavy manufacturing and ETO environments
Strong understanding of manufacturing processes, supply chain, and finance integration
Understanding of Trade and Export Compliance best practices and its implementation in ERP environments
Understanding of ERP ancillary systems such as invoice processing, trade compliance and tax management

Job Responsibility

Define and execute the ERP and manufacturing systems roadmap aligned with corporate objectives
Partner with Operations, Engineering, Supply Chain, and Finance to standardize processes and optimize system usage
Influence technology investments and digital transformation initiatives to support ETO manufacturing
Lead any integration or separations for the areas in scope to support M&A as needed
Oversee the day-to-day operational aspects of internal customer relationships with the Chief Operating Officer, the Chief Legal Counsel and the Chief Financial Officer
Establish and maintain effective system of communication between IT and each business function
Ensure the business is aware of Enterprise IT initiatives which are aligned with the global business strategy
Oversee implementation, upgrades, and optimization of SAP ECC 6.0 across all applicable modules
Ensure seamless integration between ERP and related systems
Oversee a team of 10 SAP professionals

Director of Ticket Services

Kansas State University

Location:
United States , Manhattan

Category:
Art and Entertainment

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 10, 2026

Expiration:
February 09, 2026

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