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We have a unique opportunity for a Director of Technology in the WMCA's Technology & Insight Directorate to shape the future of digital and technology at the heart of a region-wide transformation. As the WMCA embarks on an ambitious journey - redefining how we deliver services, embracing major programmes such as bus franchising, and deepening collaboration with partners across the region - digital and technology will play a critical role in enabling that change. We have created a brand-new leadership role to drive this transformation, reimagining how technology is managed, delivered, and experienced across the organisation and beyond. As the organisation grows in scale and complexity, you will lead the shift towards a more agile, product and service-led environment, ensuring technology is not only reliable and secure, but a true enabler of innovation and impact. This is an opportunity to step into a challenging and high-profile space, working with passionate colleagues and partners to deliver meaningful change that will benefit communities across the West Midlands. We are looking for someone with the experience, mindset, and ambition to lead through complexity - someone who is motivated by making a difference, thrives in transformation, and is driven to enable others to succeed. In return, you'll have an opportunity to shape services, systems, and infrastructure that underpin the region's future.
Job Responsibility:
Set and maintain the Technology Strategy & Roadmap
Establish assured standards for distributed infrastructure/IoT across the public realm, including where assets are operated by delivery arms or partners
Provide senior technical oversight for transport payment systems
Champion modern engineering and service practices
Line manage and develop the Head of Corporate IT and Head of Technology Systems & Infrastructure, setting clear objectives, coaching performance and growing talent pipelines
Run a best-in-class Service Desk and core IT operations
Ensure effective operation, maintenance and renewal of physical and back-office assets
Be accountable for the operational delivery of security, privacy and information governance controls
Oversee the management of all technology-associated budgets
Monitor all legislation relevant to the management of the Digital, Data and Technology solutions
Requirements:
Proven experience in a similar leadership role
Degree level or equivalent qualification in a relevant technology related field
Background in designing/developing Digital systems and planning IT implementation
Demonstrable ability to drive organisational change, led by digital architecture and data
Strategic-level experience of developing and delivering large-scale transport ticketing solutions in a multi-stakeholder and political environment
Experience of leading, managing, influencing and inspiring teams and stakeholders
Experience of overseeing complex programme delivery within the public sector
Experience of managing multimillion-pound capital and operational budgets
Experience of leading the operation of large customer-dependent systems
In-depth knowledge of Digital systems and infrastructure
Excellent knowledge of data structures and design
Strong analytical and problem-solving skills
Ability to build strong relationships and influence decisions
Commercial awareness and negotiation skills
What we offer:
Local Government Pension Scheme (one of the most generous pension schemes in the UK)
Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs)
28 days paid annual leave (with an option to purchase more) + Statutory days
EV car benefit scheme
Healthcare plans
Discounted gym membership, will writing, and mortgage advice
An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate
3 days of paid leave each year to volunteer
Interest-free financing through SmartTech to buy the latest technology
Discounted shopping with over 2,000 big-name retailers, and more
Costco membership through the WMCA
Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts
Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses