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Robert Half Logo Robert Half · IT - Administration

Director of Technology Operations

United States, Albuquerque · Job Posted March 14, 2026
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Job Description

The Director of Technology Operations leads the teams that keep all systems stable, reliable, and high‑performing across the the organization. This role oversees daily operations, major incident response, and the safe delivery of modernization efforts—including an enterprise AWS migration. The Director ensures employees and customers experience dependable, secure, and frictionless technology every day.

Job Responsibility

  • Lead service desk, infrastructure, and production operations to ensure high availability and strong performance
  • Drive operational maturity, automation, and disciplined change management
  • Oversee cloud and on‑prem environments (AWS, M365, Entra, Active Directory, servers, endpoints)
  • Act as Incident Commander for high‑severity outages to ensure rapid resolution and clear communication
  • Own vendor relationships, SLAs, and performance accountability
  • Improve the employee experience through responsive, hospitality‑driven support
  • Guide modernization efforts, CI/CD operations, observability, and SRE practices
  • Lead and develop managers and high‑performing technical teams
  • Other duties as needed

Requirements

  • Minimum of 10 years of progressive leadership experience in IT operations
  • At least 5 years of experience managing multi-team organizations and leading managers
  • Proven ability to manage mission-critical systems and execute large-scale technology initiatives
  • Strong expertise in vendor management and service accountability
  • Proficiency in AWS, ITIL frameworks, disaster recovery planning, and DevOps methodologies
  • Experience with Microsoft technologies, VMware, and cloud/on-prem infrastructure
  • Exceptional communication skills to interact effectively with executives, teams, and vendors
  • Demonstrated ability to build a high-trust culture and develop leadership within teams

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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