This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Director of Technology Operations leads the teams that keep all systems stable, reliable, and high‑performing across the the organization. This role oversees daily operations, major incident response, and the safe delivery of modernization efforts—including an enterprise AWS migration. The Director ensures employees and customers experience dependable, secure, and frictionless technology every day.
Job Responsibility:
Lead service desk, infrastructure, and production operations to ensure high availability and strong performance
Drive operational maturity, automation, and disciplined change management
Oversee cloud and on‑prem environments (AWS, M365, Entra, Active Directory, servers, endpoints)
Act as Incident Commander for high‑severity outages to ensure rapid resolution and clear communication
Own vendor relationships, SLAs, and performance accountability
Improve the employee experience through responsive, hospitality‑driven support
Guide modernization efforts, CI/CD operations, observability, and SRE practices
Lead and develop managers and high‑performing technical teams
Other duties as needed
Requirements:
Minimum of 10 years of progressive leadership experience in IT operations
At least 5 years of experience managing multi-team organizations and leading managers
Proven ability to manage mission-critical systems and execute large-scale technology initiatives
Strong expertise in vendor management and service accountability
Proficiency in AWS, ITIL frameworks, disaster recovery planning, and DevOps methodologies
Experience with Microsoft technologies, VMware, and cloud/on-prem infrastructure
Exceptional communication skills to interact effectively with executives, teams, and vendors
Demonstrated ability to build a high-trust culture and develop leadership within teams
What we offer:
medical, vision, dental, and life and disability insurance