Director of Technical Support Engineering Job at Microsoft Corporation (Shanghai)

Director of Technical Support Engineering

The Director of Technical Support Engineering will lead and scale Sigma’s global...

Location

United States , New York City

Salary:

210000.00 - 250000.00 USD / Year

Sigma Computing

Expiration Date

Until further notice

Requirements

Proven experience leading and scaling technical support teams in a high-growth B2B SaaS environment
Ability to use data to improve team operations and drive measurable results
Ability to represent Technical Support’s perspective to executive stakeholders and collaborate across Product, Engineering, and Go-to-Market teams
Strategic mindset and creative problem-solving skills
ability to lead multiple initiatives simultaneously in a fast-paced startup environment
Proficient in enterprise analytics and business intelligence platforms
strong technical acumen across databases, SQL, cloud data warehouses (Snowflake, Redshift, BigQuery), and ETL solutions (Fivetran, Matillion)
Ability to build trust with customers and stakeholders by resolving issues quickly while scaling proactive, automation-driven solutions
Computer Science fundamentals or equivalent technical background
deep domain expertise in databases, data modeling, and business intelligence

Job Responsibility

Lead and mentor a team of exceptional Technical Support Engineers and Support Managers
Develop and execute the vision and strategy for Technical Support Engineering
Partner with the VP of Technical Operations to drive scale, operational rigor, process improvement, and growth
Step directly into technical and operational challenges when needed to resolve critical issues
Leverage support metrics and insights to lead operational improvements
Build and execute hiring, onboarding, and career development plans
Lead large, cross-functional initiatives from planning through delivery
Own and advance support tooling and workflows
Be the voice of Technical Support with Product and Engineering leadership

What we offer

Equity
Generous health benefits
Flexible time off policy
Paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Lunch Program
Dog friendly office

Fulltime

New

Director of Engineering

Dawn Health is a leading digital health product company building scalable digita...

Location

Denmark , København

Salary:

Not provided

Life Science Talent

Expiration Date

Until further notice

Requirements

Significant experience leading engineering organisations
Experience managing Engineering Managers and engineering teams
A strong software engineering background
Experience working across platform and product or delivery teams
Experience building engineering frameworks, processes and ways of working
Professional proficiency in English.

Job Responsibility

Lead the Engineering Managers and engineers in client-facing product teams
Create structures, ways of working and engineering environment that enable teams to do their best work
Coach and develop Engineering Managers and support engineers in their growth
Create clear ownership, decision-making and team responsibilities
Support hiring, workforce planning and career development
Foster an inclusive culture built on trust, feedback and high engineering standards
Help teams translate priorities into realistic engineering plans
Stay close to delivery, capacity, dependencies and technical risks
Ensure teams build high-quality software supported by strong testing practices
Join selected client discussions or escalations where engineering leadership adds value

What we offer

A strategic leadership role with significant influence on Dawn Health’s engineering organisation
The opportunity to shape how we build, deliver and operate digital health products at scale
A strong engineering culture focused on quality, scalability, and impact
High autonomy and ownership in a growing scale-up
Collaboration with experienced colleagues across tech, product, and compliance
A supportive and inclusive work environment where people can grow and thrive
Flexible ways of working and a sustainable work environment
The opportunity to build solutions that have a real impact on patients globally.

Fulltime

New

Assistant Director of Engineering

As Assistant Director of Engineering, you are the first point of contact for the...

Location

Germany , Munich

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Completed vocational training in a recognised technical or skilled trade profession (e.g. electrician for energy and building technology, HVAC systems technician, mechatronics technician, or similar)
Further training as a master craftsman or state-certified technician is an advantage
Alternatively, you hold a degree in supply engineering, building services engineering, electrical engineering, energy engineering, facility management, or a comparable field
You are highly organised and keep an overview at all times
You are tech-savvy, enjoy working with computers, and are interested in new technologies
You are a communicative networker who collaborates effectively with external contractors, suppliers, and colleagues across all trades
You impress with your technical expertise and make well-founded organisational decisions
With your positive presence, hands-on mentality, and can-do attitude, you like to get involved yourself and motivate your team
Your engaging personality, can-do attitude, and hands-on approach are a natural part of who you are
Your guest orientation and drive for performance inspire your team to achieve top results

Job Responsibility

You share responsibility for the hotel's entire technical infrastructure – from plant engineering and building structure to all FF&E
You plan, coordinate, and monitor maintenance, inspection, and repair activities, ensuring with a forward-looking approach that all technical systems operate reliably at all times
Together with the Director of Engineering, you develop technical strategies, plan investments, and support projects as well as the continuous improvement of our technical standards
You keep an eye on energy and resource consumption, analyse optimisation potential, and contribute ideas to sustainably reduce operating costs and usage
You share responsibility for building safety and ensure that guests, employees, and external partners can always move within a safe environment
Preventive and organisational fire protection also falls within your area of responsibility – from regular inspections to compliance with all legal requirements
You coordinate and supervise external service providers and contractors, ensuring high-quality execution of all work
You take on technical leadership of the entire engineering team, organise daily workflows, and support your team with your operational expertise
You fully represent the Director of Engineering in their absence
You are responsible for shift planning as well as the creation of duty and on-call schedules, ensuring smooth staffing coverage

What we offer

Attractive, above-tariff remuneration for your flexible assignment in our hotel
Participation in our bonus program (based on annual income percentage)
Travel worldwide to our 10000+ hotels at great employee conditions (Explore Rate) - this also applies to your family, partner & parents
Enjoy the culinary F&B offer in our 10000+ hotels with 20% discount
Extensive corporate benefits with lots of discounts for leisure activities and travel
20% extra pay for your work on public holidays
Allowance for the job ticket/Germany ticket
Extra day off for your birthday
Christmas and vacation pay according to the collective agreement, starting in the first year, without a waiting period (after the probationary period, pro rata for the year)
20% employer's contribution on top of the regular Hogarente if you convert your own remuneration

Fulltime

Director of Engineering

South Seas is seeking an experienced, strategic, and hands-on Director of Engine...

Location

United States , Captiva

Salary:

Not provided

South Seas

Expiration Date

Until further notice

Requirements

Valid driver's license, motor vehicle background check
High School Diploma or equivalent, some college preferred
Minimum 7–10 years of progressive engineering and facilities leadership experience within hospitality, resort, hotel, condominium, or large-scale property operations
Previous Director of Engineering, Chief Engineer, or senior facilities leadership experience preferred
Luxury resort or multi-outlet hospitality experience strongly preferred
Strong technical knowledge of building systems, preventative maintenance programs, and resort infrastructure operations
Experience managing capital projects, renovations, and vendor/contractor relationships
Proven ability to lead large, diverse operational teams in fast-paced environments
Strong financial acumen including budgeting, forecasting, labor management, and cost controls
Excellent communication, leadership, and organizational skills

Job Responsibility

Lead, mentor, and develop Engineering & Facilities team members across multiple disciplines
Foster a culture of accountability, responsiveness, teamwork, safety, and service excellence
Manage staffing levels, scheduling, training, coaching, and performance management
Partner cross-functionally with Operations, Food & Beverage, Housekeeping, Recreation, Golf, Security, and Ownership Relations teams
Oversee daily engineering and facilities operations across the resort
Direct preventative maintenance programs and ensure timely completion of work orders and repairs
Monitor and maintain all major building systems
Ensure operational readiness and maintenance support for resort activations, events, pools, marina, golf operations, restaurants, and guest amenities
Assist in planning, managing, and executing capital improvement projects, renovations, and property enhancement initiatives
Partner with ownership groups, contractors, architects, and vendors to ensure projects are completed on time and within budget

What we offer

Low-cost Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4 percent
Commuter and Company-paid Toll Programs

Fulltime

Assistant Director of Engineering

What You’ll Do Assist the Chief Engineer in managing day-to-day operations of th...

Location

United States of America , Wilmington

Salary:

Not provided

PM Hotel Group

Expiration Date

Until further notice

Requirements

Experienced in hotel or commercial building maintenance, with 3–5 years in a supervisory or leadership role
Knowledgeable in HVAC, electrical, plumbing, and mechanical systems with hands-on capabilities
Organized, proactive, and skilled at managing multiple priorities in a fast-paced environment
Committed to safety, efficiency, and maintaining high standards of property appearance and functionality
Able to work flexible hours, including evenings, weekends, and on-call rotations as required
Certified or licensed in a technical trade (HVAC, electrical, or plumbing) preferred

Job Responsibility

Assist the Chief Engineer in managing day-to-day operations of the Engineering department
Lead and support a team of maintenance engineers and technicians, providing training and direction
Coordinate and execute preventive maintenance programs for guest rooms, public areas, and back-of-house systems
Oversee repair and upkeep of HVAC, plumbing, electrical, and mechanical systems
Respond promptly to guest service requests and maintenance issues
Support capital improvement projects, renovations, and equipment installations
Ensure compliance with safety, fire, and environmental regulations and maintain accurate documentation
Collaborate with hotel leadership to identify operational efficiencies and energy-saving initiatives

Fulltime

Director Of Engineering

JOB SUMMARY Manages all engineering and maintenance operations, including the b...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
minimum 4 years’ experience in engineering and maintenance or related field
technical training in HVAC-R, electrical, and plumbing
OR 2-year degree in Building & Construction, Engineering, Mechanics, or related field
minimum 2 years’ experience in engineering and maintenance
technical training in HVAC-R, electrical, and plumbing.

Job Responsibility

Manages all engineering and maintenance operations, including the building, grounds, and physical plant, with particular attention to safety, security, and asset protection
Accountable for managing the budget, capital expenditure projects, preventative maintenance, and energy conservation
Responsible for maintaining regulatory compliance and leading the emergency response team for all facility-related issues
Assists in managing the physical plant including HVAC, plumbing, electrical, water treatment, refrigeration, and life safety systems
Maintains all equipment for optimal performance, efficiency, and safety
Supports development of preventative maintenance programs
Controls departmental expenses to meet or exceed budget targets
Selects and procures equipment, supplies, and furnishings
Evaluates facility conditions and determines required maintenance or upgrades
Supervises daily engineering operations

Fulltime

Director of Engineering

This position is responsible for overall engineering operations. Uses leadership...

Location

United States , Stone Mountain

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Must have high attention to detail, good communication skills, leadership ability and excellent problem-solving skills
Must have high level of technical expertise as it relates to the position
Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving
Must be able to manage multiple priorities and have high attention to detail
Must be able to work in an environment with frequent interruptions and tight deadlines
Maintains a clean and safe work environment in compliance with CSM, brand, local, state and federal regulations
Follows all CSM procedures for guest/associate incidents
Knowledgeable of hotel emergency procedures

Job Responsibility

Understand preventive maintenance, routine inspections, guest service recovery, asset protection, procurement guidelines and capital expenditures
Learns the impact of maintaining company assets within budget guidelines and how it impacts the overall financial success of the hotel property
Assesses and evaluates functionality of all equipment and assets
Perform and/or supervise maintenance work as needed or scheduled to lengthen the life and usefulness of items so long-term savings can be realized
Keep the property well maintained, equipment serviced and in good repair
Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
Seeks and implements cost saving measures and efficient purchasing strategies to meet/exceed budget for expenses
Effectively manage a department and team, resulting in optimum financial success, guest satisfaction and employee relations and completion of all hotel initiatives
Monitor and manage all payroll/labor expenses
Is knowledgeable in all engineering SOP’s and sets the example for others by following all CSM and brand requirements

Fulltime

Senior Director of Engineering

We are looking for a Senior Director of Engineering to lead platform innovation ...

Location

United States , Boston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

10+ years of experience in software engineering, including significant leadership experience managing managers and engineering teams
Strong background in hands-on software development with the ability to evaluate architecture, design quality, and engineering best practices
Demonstrated experience leading platform strategy and execution for complex software products
Expertise in AI engineering, API development, software architecture, and modern engineering delivery methods such as Agile Scrum
Experience working with Amazon Web Services (AWS) and building scalable cloud-based systems
Proven ability to work effectively in customer-facing settings and collaborate across engineering, product, and business teams
Track record of building strong teams, improving delivery processes, and managing roadmaps in fast-paced environments

Job Responsibility

Define and lead the engineering strategy for a next-generation platform focused on AI and automation
Manage and develop engineering leaders, with direct oversight of two engineering managers and broader responsibility for a team of approximately 10 to 15 engineers
Translate product vision and roadmap priorities into technical plans that support scalable, reliable, and secure platform delivery
Guide architectural decisions, participate in design discussions, and contribute meaningful feedback during code reviews and technical evaluations
Oversee the creation and validation of proof-of-concept solutions to assess emerging technologies and accelerate product innovation
Partner with cross-functional leaders to advance AI adoption across products and bring new intelligent capabilities to market
Strengthen team performance through effective people leadership, delivery planning, process improvement, and strong project execution practices
Engage with customers and internal stakeholders to understand business needs, communicate technical direction, and align engineering outcomes with user impact
Maintain an on-site leadership presence in Boston, Massachusetts one day per week to support collaboration with executive and engineering partners

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

Select Country

Director of Technical Support Engineering

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Director of Technical Support Engineering

Director of Technical Support Engineering

Director of Engineering

Assistant Director of Engineering

Director of Engineering

Assistant Director of Engineering

Director Of Engineering

Director of Engineering

Senior Director of Engineering

Our AI answers in your language