Director of Technical Support Engineering Jobs

Sigma Computing

Location:
United States, San Francisco

Category:
IT - Administration

Contract Type:
Not provided

Salary:

210000.00 - 250000.00 USD / Year

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Job Description:

The Director of Technical Support Engineering will lead and scale Sigma’s global technical support organization, ensuring operational excellence as the company grows. Reporting to the VP of Technical Operations, this role owns the vision, strategy, and execution needed to deliver world-class technical support while building a team that balances technical expertise with customer focus.

Job Responsibility:

Lead and mentor a team of exceptional Technical Support Engineers and Support Managers
Develop and execute the vision and strategy for Technical Support Engineering
Partner with the VP of Technical Operations to drive scale, operational rigor, process improvement, and growth
Step directly into technical and operational challenges when needed to resolve critical issues
Leverage support metrics and insights to lead operational improvements
Build and execute hiring, onboarding, and career development plans
Lead large, cross-functional initiatives from planning through delivery
Own and advance support tooling and workflows
Be the voice of Technical Support with Product and Engineering leadership

Requirements:

Proven experience leading and scaling technical support teams in a high-growth B2B SaaS environment
Ability to use data to improve team operations and drive measurable results
Ability to represent Technical Support’s perspective to executive stakeholders and collaborate across Product, Engineering, and Go-to-Market teams
Strategic mindset and creative problem-solving skills
ability to lead multiple initiatives simultaneously in a fast-paced startup environment
Proficient in enterprise analytics and business intelligence platforms
strong technical acumen across databases, SQL, cloud data warehouses (Snowflake, Redshift, BigQuery), and ETL solutions (Fivetran, Matillion)
Ability to build trust with customers and stakeholders by resolving issues quickly while scaling proactive, automation-driven solutions
Computer Science fundamentals or equivalent technical background
deep domain expertise in databases, data modeling, and business intelligence

What we offer:

Equity
Generous health benefits
Flexible time off policy
Paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Lunch Program
Dog friendly office

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Director of Technical Support Engineering