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Director of Technical Recruiting

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Intercom

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Location:
Ireland , Dublin

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

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Job Description:

Intercom is seeking a strategic and experienced Director of Technical Recruiting to lead and scale our efforts in attracting top technical talent across Machine Learning, Engineering, Product, Research & Design teams. In this role, you will partner closely with senior leadership across the R&D organization, guiding a team of recruiters to execute on aggressive hiring goals that will shape the future of Intercom’s technology and innovation. You will also be a key member of the People Leadership team, driving and collaborating on strategic initiatives to help shape the future of Intercom.

Job Responsibility:

  • Partner with R&D leadership to align recruiting with business goals and long term org plans
  • Translate current and future hiring needs into clear, scalable recruiting strategies for AI and core engineering
  • Provide regular insights and updates on pipeline health, risks, metrics, and progress toward hiring plans
  • Lead and develop a team of technical recruiting managers and recruiters
  • Set high standards, provide mentorship, and elevate the team’s capability to hire exceptional talent across multiple technical domains
  • Foster a culture of accountability, collaboration, and continuous improvement
  • Reduce low leverage operational work and increase strategic partnership with R&D leaders
  • Ensure recruiters act as trusted advisors who understand team priorities, talent gaps, and long term growth needs
  • Introduce scalable processes that allow the team to focus less on coordination and more on high value talent work
  • Raise the bar on the quality of candidate assessment, stakeholder alignment, and hiring decision making
  • Stay ahead of trends in R&D and machine learning markets
  • Advise leaders on talent availability, competitive pressures, and compensation expectations
  • Use data and external signals to shape hiring plans and influence decision making
  • Highlight Intercom’s R&D culture, AI innovation, and technical challenges
  • Enable the team to attract top talent through storytelling, events, outreach, and strong representation of the Intercom brand

Requirements:

  • 8+ years of technical recruiting experience in a scaling software or technology environment
  • 5+ years leading and developing senior recruiting talent, with exceptionally high standards
  • Strong experience using recruiting data, metrics, and analytics to drive decisions
  • Deep understanding of machine learning and engineering talent markets with a proven track record hiring in highly competitive environments
  • Ability to influence and communicate effectively across technical and executive stakeholders
  • Demonstrated experience building trust and partnering closely with senior leadership
  • Creative problem solving, strong organisational skills, and comfort navigating ambiguity
  • Passion for Intercom, understanding of our product, and excitement for our mission and growth
What we offer:
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we also offer Windows for certain roles when needed

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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