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Director of Technical Operations

United States, Bloomfield Township · Job Posted March 13, 2026
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Job Description

Our client is a growing managed IT services provider and is seeking a Director of Technical Operations to run the day-to-day technical engine of the business. This is a senior leadership role responsible for stabilizing service delivery, strengthening operational systems, and enabling the executive team to focus on growth rather than reactive problem-solving. This leader owns the operational layer of the organization—removing friction, eliminating repeat issues, building scalable processes, and elevating team performance across service delivery and project execution. Our client is a managed IT services provider supporting small and mid-sized businesses with a strong emphasis on security, reliability, and client experience. They are a Microsoft Partner and top-tier Datto Blue Partner.

Job Responsibility

  • Own service delivery performance through KPIs, scorecards, and meeting cadence
  • Enforce escalation paths
  • serve as final internal escalation before executive involvement
  • Provide technical leadership on complex or stalled issues
  • Drive root-cause analysis and eliminate repeat problems
  • Maintain and evolve technical standards (identity, endpoint, security, backup, networking)
  • Own tool governance across PSA, RMM, documentation, security, and backup platforms
  • Improve onboarding efficiency and documentation quality
  • Develop team capability through coaching, training, and performance management
  • Partner with Customer Success and Sales/Marketing to support growth and retention

Requirements

  • 7+ years in a managed services (MSP) environment
  • 3+ years leading service delivery or operations at manager or director level
  • Proven success running accountability systems (KPIs, standards, performance conversations)
  • Strong technical credibility across Microsoft 365, identity, endpoint/security, backup/BCDR, and core networking

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

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