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Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.
Job Responsibility:
Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained
Directs and works with team to successfully execute all housekeeping operations
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Ensures that standards and procedures are being followed
Maintains strong working relationship with Front Office
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Inventories stock to ensure adequate supplies
Ensures guestrooms, public space and employee areas are cleaned according to operating standards
Ensures compliance with all housekeeping policies, standards and procedures
Initiates and maintains an effective inspection program
Supervises and approves the budgeting and ordering of guestroom and cleaning supplies
Manages areas of operation to budget
Manages department controllable expenses and cost per occupied room
Responds to and handles guest problems and complaints effectively
Incorporates guest satisfaction as a component of departmental meetings
Empowers employees to provide excellent customer service
Develops goals and expectations for direct report managers
Celebrates successes and publicly recognizes the contributions of team members
Reviews employee satisfaction results
Communicates expectations, recognizes performance
Ensures property policies are administered fairly and consistently
Ensures disciplinary procedures and documentation are completed
Establishes goals and objectives for all areas of responsibility
Directs staff to strive for continuous improvement
Interviews and hires management and hourly employees