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Director of Student Accounts

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Pittsburgh

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Student Accounts Team looking to hire a temporary resource to come in and assist the director on a contract basis. This role is responsible for the invoicing and collections for all students.

Job Responsibility:

  • Oversees the operation of student financial services, billings, receivables, collections, and cashiering
  • Supervises and leads the Student Accounts team with continual education and development
  • Responsible for the maintaining of all tuition and fees rates and the related student billings prior to the start of each semester
  • Monitors student accounts in credit balance and initiating refunds
  • Responsible for ensuring key system updates and website information changes are performed in a timely and accurate manner, including changes to the University’s billing and refund tables as well as content for the website
  • Ensures that Student Accounts complies with all Federal, State, and university regulations related to the privacy of student information
  • Assist students and answers inquiries (via in person, phone and e-mail) with an emphasis on quality customer service
  • Communicates and collaborate with the Offices of Financial Aid, Registrar, Residence Life and other departments around campus to enhance students overall financial and academic success, realizing that your contribution aids in student retention
  • Compile and complete journal entries when appropriate
  • Participate in annual Welcome Days and new student orientation for undergraduate, graduate and ESL programs to help explain billing, tuition and housing
  • Assist with any requests from the external auditors during the annual audit of the University
  • Serve as a backup for various responsibilities related to other members of the Student Accounts team
  • Performs other duties as requested

Requirements:

  • Bachelor’s degree required, Master’s preferred
  • Minimum of 7 years related experience
  • Technology literate including all Microsoft Products
  • The ideal candidate should convey a professional image and maintain positive, professional and excellent communication with students, parents, staff, faculty, and external customers
  • Is a highly motivated and skilled individual with excellent customer service skills showing strong interpersonal and communication skills (both written and oral)
  • A demonstrated leader whose goal is to improve the efficiency and effectiveness of all processes associated with the student experience
  • Also, being equally able to work independently, being highly organized and showing great attention to detail
  • Demonstrated working knowledge and ability to operate a PC and understand/utilize basic software including Excel, Word and Power Point
  • Ability to prioritize tasks in a fast paced, high intensity environment

Nice to have:

  • Jenzabar Infomaker a plus
  • Experience in Higher Education with a strong understanding of state, federal, and institutional policies a plus
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 29, 2026

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