Director of Strategic CSM Job at Checkmarx

Head of Operations Poland

Head of Operations role for Poland, responsible for managing data center operati...

Location

Poland , Warsaw

Salary:

Not provided

DATA4 Group

Expiration Date

Until further notice

Requirements

Significant experience in areas in data center industry or in critical environment
Technical knowledge to pilot the various fields involved
Fluent in English
Knowledge of electricity, air conditioning, computer networks, security, security
Ability to manage a long-term relationship with suppliers/providers
Ability to coordinate and manage root cause search in the event of an incident
Ability to listen to customer needs and constraints
Strong People Management skills
Good Strategic decision-making skills
Good understanding of safety and fire safety standards and procedures

Job Responsibility

Managing operations in Poland
The main warrantor of the quality of service rendered to Customers in Poland, especially in terms of continuity of service
Responsible for the technical and security management of the Data Center area
Monitoring the operating budget of non-construction sites: responsible for the financial management of operating costs (COGS and Capex of Maintenance) in accordance with the budget and internal rules of the company in budget terms
Monitoring and execution of the company’s H&S and environment policy and monitoring its proper application with stakeholders (suppliers, subcontractors, visitors, customers…)
Coordinating the various internal and outsourced activities and services of the sites
Ensure that regulatory controls are in place and monitored in accordance with applicable regulations including ICPE
Management of on-call schedules
In coordination with the Senior Management, arbitration and reallocation of resources according to the company’s objectives and strategy
Assists the Sales team in the negotiation phase when necessary

Fulltime

Senior Director, Enterprise Customer Success

As our Regional Vice President, North America Customer Success, you will be repo...

Location

United States , Atlanta

Salary:

180000.00 - 275000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
Take on new challenges and the ability to work through uncertainty
Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
Experience building plays and associated playbooks using Customer Success technologies such as Gainsight
Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
A four year degree or equivalent
Demonstrated ability to manage customer accounts in conjunction with sales organizations
Exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter

Job Responsibility

Advocate for the Customer
Strategic Leadership
Team Management
Retention and Growth
Data Analysis and Reporting
Cross-Functional Collaboration
Process Improvement / Managing Workload

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Senior Director, Enterprise Customer Success

PagerDuty is a global leader in digital operations management, enabling customer...

Location

United States , Atlanta

Salary:

180000.00 - 275000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
Take on new challenges and the ability to work through uncertainty
Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
A four year degree or equivalent
Demonstrated ability to manage customer accounts in conjunction with sales organizations
Consistently delivering against targets
reduce churn and downgrades, produce accurate forecasts, while maintaining a focus on cost to serve

Job Responsibility

Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
Uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
Understand and ability to articulate Operations Cloud value proposition and how PagerDuty helps corporations revolutionize their digital operations
Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
Build and sustain a team of high performing leaders (Success Managers and Directors) who embody our values, establish trusted advisor relationships and focus on making every customer successful
Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale
Drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
Forecast renewals by working cross functionally with sales, renewals and operations

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Senior Director, Enterprise Customer Success

As the Regional Vice President, North America Customer Success, you will lead a ...

Location

Canada , Toronto

Salary:

192000.00 - 264000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
a four year degree or equivalent
demonstrated ability to manage customer accounts in conjunction with sales organizations
exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter.

Job Responsibility

Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
build and sustain a team of high performing leaders who embody our values, establish trusted advisor relationships and focus on making every customer successful
key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University
drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes
establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects

What we offer

Competitive salary
comprehensive benefits package from day one
flexible work arrangements
company equity
ESPP (Employee Stock Purchase Program)
retirement or pension plan
generous paid vacation time
paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing a client-facing team within a digital services organisation
Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
Experience leading and developing high-performing customer success or account management teams within a digital services environment
Strong commercial acumen and a deep understanding of strategic account management
Exceptional stakeholder management, communication, and coaching skills
Ability to use data-driven insights to inform strategy and performance
Skilled at collaboration across departments, managing change, and championing customer experience improvements
Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
Natural ability to influence senior leaders and board members
Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums

Job Responsibility

Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
Act as the voice of the customer at a senior manager level
Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
Influence the business forecast for renewals and upsell
Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
Reduce customer churn
Coach the team to drive value-driven and strategic conversations with customers
Provide an escalation route
Ensure solutions and products proposed to customers are fit for purpose

What we offer

25 days’ holiday
Buy up to 5 more days holiday
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match
4 x life assurance
Flexible working

Fulltime

Portfolio Director

In partnership with the Technology Leadership and associated business partners, ...

Location

United States , Houston

Salary:

Not provided

Sysco

Expiration Date

Until further notice

Requirements

7 years’ experience people management and/or team lead experience
10 years of experience in IT or related business/industry with 2 or more years of IT governance/portfolio management experience
PMI/PMP Prince2 or related certification
Bachelor’s degree in Business Administration, Information Systems or a related field, M.B.A., or equivalent education and experience
Experience with Agile Methodology or CSM certification
Management of Portfolios (MoP) or P3O certifications
Demonstrated experience in managing “upward” among senior leadership
Demonstrated experience in leading diverse teams
Experience driving large, cross-functional program delivery and project management experience
Experience in a strategy consulting environment

Job Responsibility

Owns all aspects of one medium complexity Portfolio
Ensures adherence to the appropriate governance relating to the portfolio
Drives the development and maintenance of communications and reporting about the portfolios
Accepts responsibility when missed deadlines affect major project outcomes
Delegates effectively and efficiently
Works with business areas to identify and categorize new projects
Conducts regular updates with the senior executive bodies and business partners
Ensures and balances the availability of the required skills and competencies across project and program teams
Directs the creation and maintenance of the required portfolio documentation and artifacts
Provides long-term strategic group/area planning and operational oversight for a portfolio of projects

Fulltime

Program Manager

OneMagnify’s Enterprise Program Management Office (EPMO) seeks a dynamic and cli...

Location

India , Chennai

Salary:

Not provided

OneMagnify

Expiration Date

March 31, 2026

Requirements

Bachelor's degree in Business, Technology, Engineering, Operations, or a related field or relevant work experience
Preferred certifications: Program Management Professional (PgMP) certification, Project Management Professional (PMP) certification, Agile or Scrum certifications (e.g., Certified Scrum Master - CSM)
5+ years in project management with a focus on portfolio management
Experience in operations, consulting, technology, development, engineering or related roles is a plus
Experience in risk management, budgeting, and resource allocation
Experienced in Agile methodologies, systems and processes
Proficiency in project and program management tools and methodologies
Strong experience with PowerPoint and Excel
Jira, monday.com, and Workday experience preferred

Job Responsibility

Lead and mentor a high-performing team to deliver on strategic company objectives across multiple programs and portfolios
Shape and execute the overall portfolio strategy
Consult with EPMO & Practice Area Leaders to design and implement strategies aligned with organizational objectives
Supervise and direct delivery for a portfolio of programs and projects
Work with EPMO to develop portfolio strategy, including contract management, forecasting, and billing
Conduct regular portfolio reviews, prioritize projects, and allocate resources
Analyze project data to provide insights and recommendations for decision-making
Supervise and guide team, providing leadership, mentoring, training, and support
Provide strategic direction and performance oversight to the team
Allocate resources efficiently across portfolio, balancing priorities and needs

What we offer

We offer a comprehensive benefits package including medical, dental, 401(k), paid holidays, vacations, and more

Fulltime

New

Production Assistant

Hogarth is the Global Content Production Company. Part of WPP, Hogarth partners ...

Location

China , Shanghai

Salary:

Not provided

Hogarth

Expiration Date

Until further notice

Requirements

Bachelor's degree in film production, communication, marketing or related field
or equivalent professional experience
Familiar with Adobe post-production software functions, such as PR/PS/AE/Flame
Excellent written and oral communication skills in both Chinese and English, interpersonal skills and negotiation skills
Ability to clearly articulate complex processes and creative concepts
Detail-oriented, strong organizational skills, able to manage multiple projects in a fast-paced environment
Proactive problem-solving skills, able to remain calm under pressure
Able to quickly adapt to changing priorities and tight deadlines while ensuring work quality
Strong interest in emerging technologies and creative applications of AI in the Chinese digital field

Job Responsibility

Assist in managing the entire post-production process for various advertising content, covering TV commercials, digital videos, social media materials, radio commercials and other forms
Liaise with agency partners, responsible for the internal post-production rotation of projects, and maintain good cooperative relationships
Ensure that all post-production stages are completed on time, on budget, and meet high creative and technical standards
Anticipate potential problems, proactively troubleshoot, and propose effective solutions to ensure project progress
Manage the final delivery process, ensure all materials are archived in standard formats, and delivered accurately within deadlines
Responsible for project/financial processes such as quotation preparation and post-production payment collection

Director of Strategic CSM

Checkmarx

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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