Director of Spa

• Provide leadership for all operational management team
• Deliver the highest level of service in terms of guest experience with a strong focus on Elite Guests’ experiences
• Create a tasteful spa environment
• Translate aesthetic taste into eye for detail and crispness
• Understand market trends
• Collaborate with Directors of Marketing to put together sound business plans and supporting action steps

• 3 to 5 years of previous Luxury, Spa management experience
• Bachelor’s Degree in a Relevant Field of Study Preferred
• Thorough knowledge of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue and to adhere to the budget that supports monthly / annual financials
• Proven leadership track record and luxury retail sales experience
• Previous experience preferred as a hands-on therapist such as massage therapist, esthetician, acupuncturist, etc.
• Strong delegation, leadership, and operational skills to effectively manage high-volume performance and require previous experience managing high-volume stores or equivalent
• Business partner that can grow the business
• Candidates must have valid work authorization for the U.S.
• High level of attention to detail
• Strong work ethic
• Ability to multitask and prioritize
• Willing team player
• Comfortable with electronic systems
• Willing to accept assignments on as need basis
• Flexibility to work early mornings, evenings, weekends and holidays

Previous experience in Spa renovations is a plus

• Energizing Employee Culture where you are encouraged to be your true self
• Comprehensive learning and development programs to help you master your craft
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
• Paid Time Off & Holiday Pay
• 401(k) Retirement Plan including Employer Matching Program
• Inclusive and diverse employee engagement & recognition events all year-round
• Exclusive discount and travel programs with Four Seasons
• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals