Director of Spa and Retail Job at Four Seasons (Vail)

Job Description

About the role: This role requires a dynamic leader in aesthetic taste with the ability to give practical advice on creating a tasteful spa environment with an eye for detail and luxury. They understand market trends and have a proven track record for collaborating with Directors of Marketing to put together sound business plans and supporting action steps. They are articulate and confident, able to advocate the importance and relevance of the spa experience in a resort location. This individual will be responsible for managing staff, ensuring all spa areas are well maintained and in good working order. As well as the guest experience maintained at the expected level, and the department's financial goals are met. This individual is also responsible for creating a wellness sanctuary with year-round programing for locals and hotel guests. Partnering with our retail teams to implement creative seasonal programming for the retail areas.

Job Responsibility

Ensures the training of the Spa staff to exceed standards
Ability to work with Learning Manager and Designated Trainers to achieve the best possible learning environments for spa and retail staff
The ability to be responsible for the administration of goods, requisitions, inventories, storage and cost-effective usage of all department related materials and assets, according to standards to ensure for smooth operation
The ability to issue recommendations regarding the annual operating budget, capital investment budget, operating planning, and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data
The ability to maintain operating criteria/spa concepts and be responsible for the coordination and scheduling of all Spa related services in relation to consistency with policies, philosophy and objectives for the Spa
The ability to interview and select job applicants as well as effectively supervise, discipline, mentor and give performance evaluations for Spa employees and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale
The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service
The ability to work closely with Engineering Housekeeping, and Laundry, to maintain quality and mechanical operation, cleanliness and special requirements of all Spa equipment and facilities
The ability to keep the Resort Manager informed about the department, all employees' performance, and guests concerns and comments and assist with other duties as needed
Oversight of retail products and purchasing in multiple areas to balance in-house inventory
Development and training of wellness programming and services

Requirements

Minimum 5 years management experience in a luxury Spa
Demonstrates superior knowledge and passion of spa, wellness, and holistic modalities
Thorough knowledge of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue and to adhere to the budget that supports monthly / annual financials
A proven record of being able to schedule staff and complete payroll records and reports in accordance with budgeted guidelines
A record of promoting growth through increasing revenue and daily operational efficiency while maintaining healthy spa morale
Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States

What we offer

Eligible for Performance Base Annual Incentive Plan (10% Target)
Winter Season Lifestyle Benefit
Merchant Pass Available
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide
Employee Cafeteria available for meals
Be yourself and become a member of a work family that cares about you and invests in your development
Elevate your craft here and abroad
Employee engagement at all levels
Where your thoughts and ideas are not only heard but actioned

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Director of Spa and Retail

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