Director of Solutions Engineering

• Build and scale Crescendo’s Solutions Engineering team, setting the bar for technical excellence and customer storytelling
• Partner with Sales Leadership to craft winning deal strategies for key accounts and enterprise prospects
• Design repeatable demos, frameworks, and proofs-of-concept that showcase Crescendo’s Managed AI + Superhuman differentiation
• Design and oversee Solutions Engineer training, career level framework, and professional development
• Own department metrics, monthly and quarterly business reviews, and capacity planning in a high-growth environment where every quarter will be bolder than the last
• Own the playbooks by which we deliver demos, gather technical requirements, and translate customer feedback into clear product insights that inform roadmap decisions
• Collaborate with technical stakeholders and other Sales Enablement stakeholders on translating technical documentation into customer-facing resources
• Develop scalable processes and enablement for pre-sales engagements, ensuring consistency across the global team
• Build trusted advisor relationships with prospects, executives, and technical stakeholders to drive deal velocity and expansion

• 10+ years in Solutions Engineering / Sales Engineering
• 5+ in leadership roles
• Proven success building and scaling teams in high-growth SaaS (ideally CX, AI, or infrastructure)
• A track record of winning large, strategic deals through technical depth, creativity, and strong executive presence
• Ability to operate with agility — from being hands-on in a demo to guiding C-suite strategy sessions
• Strong cross-functional instincts: you know how to influence product, marketing, and sales to create leverage
• A builder’s mindset: process design, playbook creation, and team development energizes you

Competitive compensation, equity, and benefits that reflect the value of top talent