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Director of Slot Operations

United States, Nashua 111900.00 - 151000.00 USD / Year · Job Posted January 03, 2026
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Job Description

Delaware North Gaming is hiring a Director of Slot Operations to join our team at Gate City Casino in Nashua, New Hampshire. Our ideal candidate is experienced in the gaming industry and with local gaming regulations. You’ll use your skills to effectively manage the Slots Department, including the development of strategic and tactical plans to optimize performance and revenue. As a leader within the unit, you’ll also be held accountable for managing, supervising, coaching the Slot team so they remain engaged.

Job Responsibility

  • Ensure compliance with all applicable laws, regulations, and rules
  • Develop, implement, and enforce all departmental policies and procedures
  • Establish the annual departmental budget and ensures adherence to the planned budget
  • Monitor and report on slot performance
  • adjust machines to maximize profitability
  • Evaluates new equipment for purchase
  • coordinates all machine repairs, moves, and installation with maintenance and the state gaming authority
  • Manage and direct the selection, training, development, and appraisal of the team
  • Provide leadership to others through example and sharing of knowledge and skill
  • Organize and delegate assignments as assigned to the Shift Manager
  • Investigate and resolve customer complaints and issues

Requirements

  • Minimum of 5 years of experience in slot operations management at a senior level
  • Experience with management of yearly budgets, monthly P&L’s, quarterly departmental reviews for the Slot team
  • Ability to obtain and maintain a state gaming license
  • Strong computer skills, including Microsoft Office Suite
  • Ability to remain calm and collected under pressure
  • Ability to work flexible shifts
  • No degree required

What we offer

  • Medical, dental, and vision insurance
  • 401(k) with up to 4% company match
  • Annual performance bonus based on level, as well as individual, company, and location performance
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and/or professional certification reimbursement
  • Generous friends-and-family discounts at many of our hotels and resorts
  • Full relocation available

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  • Ensure compliance with all applicable laws, regulations, and rules
  • Develop, implement, and enforce all departmental policies and procedures
  • Establish the annual departmental budget and ensures adherence to the planned budget
  • Monitor and report on slot performance
  • adjust machines to maximize profitability
  • Evaluates new equipment for purchase
  • coordinates all machine repairs, moves, and installation with maintenance and the state gaming authority
  • Manage and direct the selection, training, development, and appraisal of the team
  • Provide leadership to others through example and sharing of knowledge and skill
  • Organize and delegate assignments as assigned to the Shift Manager
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  • Medical, dental, and vision insurance
  • 401(k) with up to 4% company match
  • Annual performance bonus based on level, as well as individual, company, and location performance
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