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Delaware North Gaming is hiring a Director of Slot Operations to join our team at Gate City Casino in Nashua, New Hampshire. Our ideal candidate is experienced in the gaming industry and with local gaming regulations. You’ll use your skills to effectively manage the Slots Department, including the development of strategic and tactical plans to optimize performance and revenue. As a leader within the unit, you’ll also be held accountable for managing, supervising, coaching the Slot team so they remain engaged.
Job Responsibility:
Ensure compliance with all applicable laws, regulations, and rules
Develop, implement, and enforce all departmental policies and procedures
Establish the annual departmental budget and ensures adherence to the planned budget
Monitor and report on slot performance
adjust machines to maximize profitability
Evaluates new equipment for purchase
coordinates all machine repairs, moves, and installation with maintenance and the state gaming authority
Manage and direct the selection, training, development, and appraisal of the team
Provide leadership to others through example and sharing of knowledge and skill
Organize and delegate assignments as assigned to the Shift Manager
Investigate and resolve customer complaints and issues
Requirements:
Minimum of 5 years of experience in slot operations management at a senior level
Experience with management of yearly budgets, monthly P&L’s, quarterly departmental reviews for the Slot team
Ability to obtain and maintain a state gaming license
Strong computer skills, including Microsoft Office Suite
Ability to remain calm and collected under pressure
Ability to work flexible shifts
No degree required
What we offer:
Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts