Director of Services Job at Marriott Bonvoy (Houston)

Director, Service Desk

The IT Service Desk Director provides strategic leadership and operational overs...

Location

United States , New York City

Salary:

175000.00 - 200000.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field
Master’s degree preferred
10+ years of IT service delivery experience
at least 5 years in a senior leadership role managing enterprise Service Desk or IT support operations
Proven experience managing geographically distributed teams and 24x7 support environments
Expertise in ITIL framework (v4 certification strongly preferred)
Strategic thinking with operational execution capability
Strong leadership and people-development skills
Analytical and data-driven decision-making
Resilient under pressure with strong problem-solving and conflict-resolution abilities

Job Responsibility

Define the long-term vision and roadmap for the IT Service Desk in alignment with enterprise IT strategy and business goals
Develop and implement policies, standards, and best practices for incident, request, change, and knowledge management
Partner with IT leadership to shape the organization’s service delivery model (in-house, outsourced, or hybrid)
Oversee daily operations of the global IT Service Desk, ensuring SLAs, KPIs, and compliance targets are consistently met
Lead incident and problem escalation management, ensuring prompt communication and resolution of critical issues
Establish and manage the Service Desk budget, including staffing, tools, and vendor contracts
Monitor and improve first-call resolution rates, average resolution times, and user satisfaction scores
Build, lead, and mentor a high-performing team of managers, team leads, and service desk analysts
Drive a culture of accountability, collaboration, and continuous improvement
Define clear career paths and training programs for technical and leadership growth

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Senior Director, Professional Services

Senior leadership role heading the Professional Services team at PagerDuty, resp...

Location

United States , San Francisco

Salary:

180000.00 - 275000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Proven experience (10+ years) in professional services, consulting, or a related field
At least 5 years in a senior leadership role
Demonstrated success in building and scaling delivery methodologies for complex, multi-phase projects
Strong understanding of project management frameworks (e.g., Agile, Waterfall, hybrid approaches)
Experience designing delivery models that support and enable senior-level consultants
Exceptional leadership, communication, and stakeholder management skills
Ability to thrive in a fast-paced, high-growth environment
Bachelor's degree required
Advanced degree or relevant certifications (PMP, Six Sigma, etc.) a plus

Job Responsibility

Develop and own delivery methodology
Scale delivery to support senior consultants
Team leadership of project managers, consultants, and technical experts
Customer engagement for enterprise customers
Establish and track key performance indicators (KPIs)
Stakeholder collaboration with Sales, Product, Customer Success, and Support
Thought leadership and industry representation

What we offer

Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year

Fulltime

Director, Environmental Services

Lead with compassion and operational excellence as the Director of Environmental...

Location

United States , Moses Lake

Salary:

93000.00 - 123000.00 USD / Year

B.E. Smith

Expiration Date

Until further notice

Requirements

Bachelor’s required
Masters preferred
A minimum of two years of leadership experience
Five to seven years of experience in environmental services
Certified Healthcare Environmental Services Professional (CHESP) preferred or Certified Healthcare Facility Manager (CHFM) preferred
Union experience is preferred
Collaborative team player with a transparent communication style
Strong background in environmental services leadership
Open to feedback
Skilled in coaching and mentoring staff

Job Responsibility

Lead the development, launch, and day-to-day operations of the Environmental Services department
Oversee four direct reports and approximately 30 FTEs
Spearhead efforts to implement standardized operational workflows
Provide staff training on processes and procedures
Evaluate the use of robotics and identify opportunities to enhance their integration and effectiveness across the facility

What we offer

Health insurance coverage
Retirement benefits
Bonuses

Fulltime

Senior Director, Client Services

As our Senior Director, you will work autonomously to develop and build client r...

Location

United States

Salary:

160000.00 - 200000.00 USD / Year

Vaniam Group

Expiration Date

Until further notice

Requirements

Bachelor's Degree
Working knowledge of digital marketing
Is flexible, adaptable, and “cool under pressure”
Ability to work on a large variety of global and US projects across multiple accounts
Results-oriented mindset with a commitment to accountability
Strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients
Proficiency with the following computer programs and systems: MS Office (Word, Excel, PowerPoint, Outlook), Adobe, WebEx, and/or Zoom
Excellent oral and written communication skills
Demonstrate leadership skills and ability to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, organize other people and other tasks
Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions

Job Responsibility

Oversee the development of proposals and tactical plans
Demonstrate a comprehensive understanding of multiple client’s businesses, their marketplace, and actively seek opportunities for further account development
Serve successfully as point of authority and/or source of advice for therapeutic area of assigned account(s)
Maintain a strong understanding of the healthcare industry business trends, best practices, and healthcare regulations
Communicate and advocate for Vaniam Group point of view
Ensure work is completed within budget by project
Monitor fee performance to encourage/ensure account profitability
Seek to optimize the agency’s services, processes, deliverables, and internal resources
Provide strong account leadership, effectively directing and motivating team members to accomplish desired goals and maintaining client expectations
Solve client issues, independently moderating conflicts with significant complexity and political sensitivity

What we offer

100% remote environment with opportunities for local meetups
Positive, diverse, and supportive culture
Passionate about serving clients focused on cancer and blood diseases
Investment in you with opportunities for professional growth and personal development through Vaniam Group University
Health benefits – medical, dental, vision
Generous parental leave benefit
Focused on your financial future with a 401(k) plan and company match
Work-life balance and flexibility
Flexible time off policy for rest and relaxation
Volunteer time off for community involvement

Fulltime

Campus Assistant Director, Student Services

At American Career College, we share a passion for students and transforming hea...

Location

United States , Ontario

Salary:

70153.30 - 101733.10 USD / Year

American Career College

Expiration Date

Until further notice

Requirements

Three to five years’ experience in an academic setting, preferably with some management-level responsibilities involving student service administration/relations
Knowledge of applicable databases and computer application systems to supply the most accurate information, reports and projections
Knowledge of state, federal and local laws/regulations relating to programs, governmental compliance and other regulatory standards such as Title IV, ABHES, BPPE and other accreditation standards is preferred
Bachelor's degree in education, administration, business management, psychology, sociology, social work, communications, or related field required

Job Responsibility

Collaborating with leadership and campus stakeholders to develop, implement, and oversee student services initiatives that support the student lifecycle from entry and persistence through completion
Providing direct support for key student services activities such as orientation, attendance and retention, re-entry, recognition, advising, probation, hearings and appeals, satisfactory academic plan (SAP) and leave of absence (LOA) management, and commencement ceremonies
Conducting regular student satisfaction reviews and collaborates with educational leadership to resolve areas of concern
Coordinating student organizations and activities
Supports campus policies and procedures compliance with regulatory, state and accrediting bodies

What we offer

medical
dental
vision
flexible spending accounts
401(k) match
paid time off
holidays
parental leave
tuition reimbursement
adoption assistance

Fulltime

Director of Residential Services

Oversee a variety of residential options for individuals with developmental or i...

Location

United States , Johnstown

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Mastery in Human Services
Proficiency in HIPAA Compliance - Patient Privacy Rule
Expertise in Contract Administration
Proven experience in Management
Skilled in Budget Administration
Competency in Administrative Management
Prior experience as a Director or Assistant Director in Human Services

Job Responsibility

Oversee the development and implementation of residential programs for individuals with intellectual or developmental disabilities
Establish and maintain compliance with all relevant state and federal regulations
Collaborate with various departments and external agencies to provide comprehensive support services
Administer supervision and support to both detail-oriented and non-detail-oriented staff within the residential programs
Manage daily operations, ensuring the physical appearance and safety standards of residences are met
Develop and implement policies for facility operation and the well-being of individuals supported by the programs
Oversee budget administration and control, including approval of departmental purchases
Coordinate with other service providers to facilitate transitions to less restrictive residential settings
Act as a liaison between different divisions within the agency and external entities such as developmental centers and community services boards
Ensure proper training and annual in-service updates for all staff members

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime