Director Of Services, Marriott Bonvoy

Marriott Bonvoy

Location:
Thailand, Phuket

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.

Job Responsibility:

Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained
Maintains strong working relationship with Front Office to ensure effective communications for operational issues
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Inventories stock to ensure adequate supplies
Ensures guestrooms, public space and employee areas are cleaned according to operating standards
Ensures compliance with all housekeeping policies, standards and procedures
Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds
Supervises and approves the budgeting and ordering of guestroom and cleaning supplies
Responds to and handles guest problems and complaints effectively
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
Empowers employees to provide excellent customer service
Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation

Requirements:

High school diploma or GED
2 years experience in the housekeeping or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

What we offer:

Opportunities for training
Opportunities for development
Recognition
Holistic well-being focus
Equal opportunity environment

Additional Information:

Job Posted:
November 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Director Of Services