Director of Services, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, Atlanta

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

92000.00 - 120000.00 USD / Year

Save Job

Apply Position

Job Description:

Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.

Job Responsibility:

Maintains strong working relationship with Front Office
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Inventories stock to ensure adequate supplies
Ensures guestrooms, public space and employee areas are cleaned according to operating standards
Ensures compliance with all housekeeping policies, standards and procedures
Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds
Supervises and approves the budgeting and ordering of guestroom and cleaning supplies
Manages areas of operation to budget
Keeps the Housekeeping team focused on guest satisfaction and financial results
Responds to and handles guest problems and complaints
Empowers employees to provide excellent customer service
Develops goals and expectations for managers
Reviews employee satisfaction results to address concerns
Ensures property policies are administered fairly and consistently
Establishes goals and objectives for all areas of responsibility
Interviews and hires management and hourly employees
Manages employee progressive discipline procedures
Establishes and maintains open, collaborative relationships with employees

Requirements:

High school diploma or GED
2 years experience in the housekeeping or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

What we offer:

Bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off
Life insurance
Group disability insurance
Travel discounts
Adoption assistance
Paid parental leave
Health savings account (except for positions based out of or performed in Hawaii)
Flexible spending accounts
Tuition assistance
Pre-tax commuter benefits

Additional Information:

Job Posted:
July 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Director of Services