Director of Services (Housekeeping)

• Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained
• Directs and works with team to successfully execute all housekeeping operations
• Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
• Ensures that standards and procedures are being followed
• Maintains strong working relationship with Front Office to ensure effective communications for operational issues
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
• Inventories stock to ensure adequate supplies
• Ensures guestrooms, public space and employee areas are cleaned according to operating standards
• Ensures compliance with all housekeeping policies, standards and procedures
• Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds
• Supervises and approves the budgeting and ordering of guestroom and cleaning supplies
• Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate
• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports
• Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results
• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals
• Responds to and handles guest problems and complaints effectively
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
• Empowers employees to provide excellent customer service
• Develops goals and expectations for direct report managers
• Celebrates successes and publicly recognizes the contributions of team members
• Reviews employee satisfaction results to identify and address employee problems or concerns
• Communicates expectations, recognizes performance, and produces desired business results
• Ensures property policies are administered fairly and consistently
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
• Establishes goals and objectives for all areas of responsibility
• Directs staff to strive for continuous improvement in all areas of responsibility
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation
• Manages employee progressive discipline procedures for areas of responsibility
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
• Ensures employees are treated fairly and equitably

• High school diploma or GED
• 2 years experience in the housekeeping or related professional area
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• no work experience required

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