Director of Service

The Director of Service is a key operational leader responsible for elevating service delivery, technical execution, and customer experience across the First Class Vending portfolio. This role is an add-to-headcount investment designed to ensure we consistently deliver on our value proposition through best-in-class equipment uptime, proactive service models, and highly trained teams. Reporting to the President of First Class Vending, the Director of Service leads a team of Service Managers who oversee field and shop-based Service Technicians. This leader drives performance through structured processes, data-driven decision-making, and innovative service programs that enhance client satisfaction, retention, and operational efficiency. This role blends strategic leadership with hands-on operational oversight, setting the vision while ensuring flawless execution in the field.