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Aramark Logo Aramark · Logistics

Director of Service

United States, Bell Gardens 120000.00 - 140000.00 USD / Year · Job Posted March 21, 2026
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Job Description

The Director of Service is a key operational leader responsible for elevating service delivery, technical execution, and customer experience across the First Class Vending portfolio. This role is an add-to-headcount investment designed to ensure we consistently deliver on our value proposition through best-in-class equipment uptime, proactive service models, and highly trained teams. Reporting to the President of First Class Vending, the Director of Service leads a team of Service Managers who oversee field and shop-based Service Technicians. This leader drives performance through structured processes, data-driven decision-making, and innovative service programs that enhance client satisfaction, retention, and operational efficiency. This role blends strategic leadership with hands-on operational oversight, setting the vision while ensuring flawless execution in the field.

Job Responsibility

  • Lead and develop a team of Service Managers responsible for field technicians and shop operations
  • Ensure consistent delivery of proactive and reactive service, minimizing downtime and repeat service calls
  • Drive accountability to key service metrics, including response time, first-time fix rate, preventative maintenance completion, and equipment uptime
  • Standardize service execution through techniques and best practices across all locations
  • Design and implement short- and long-term service strategies that improve efficiency, scalability, and customer experience
  • Analyze service trends, inventory usage, and equipment performance to identify opportunities for improvement
  • Partner cross-functionally with Sales, Supply Chain, Finance, and Operations to align service capabilities with business growth
  • Optimize fleet, parts inventory, and service routing to improve productivity and reduce costs
  • Oversee fleet operations in partnership with internal or third-party mechanics, ensuring all vehicles are maintained in accordance with preventative maintenance schedules, safety standards, and regulatory requirements
  • Ensure fleet readiness to support service delivery, minimizing downtime and disruptions to client service
  • Monitor fleet performance, maintenance costs, and utilization to identify opportunities for optimization and cost control
  • Partner with Safety and Operations leadership to reinforce a culture of safe driving, compliance, and accountability across the service organization
  • Develop and implement innovative service programs, tools, and technologies to modernize service delivery
  • Lead initiatives around preventative maintenance, predictive service models, and technician enablement
  • Introduce training programs that elevate technical capability, consistency, and speed to competency
  • Champion continuous improvement culture across service teams
  • Coach, mentor, and develop Service Managers and technicians to build a high-performing, engaged workforce
  • Drive hiring, onboarding, and performance management processes for service teams
  • Foster a culture of accountability, safety, and service excellence aligned to Aramark’s principles
  • Build bench strength and succession plans within the service organization
  • Ensure service delivery consistently meets or exceeds client expectations
  • Partner with Sales and Operations to support installations, expansions, and client transitions
  • Act as an escalation point for critical service issues, ensuring rapid resolution and strong client communication
  • Drive service excellence as a key lever for retention and growth

Requirements

  • 7+ years of progressive experience in service, maintenance, route-based, or operational leadership roles
  • 3-5+ years of leadership experience managing managers and frontline teams
  • Experience in vending, OCS, equipment service, logistics, or related industries strongly preferred
  • Proven ability to lead large, distributed teams and drive operational performance
  • Strong business acumen with experience using data and metrics to drive decisions
  • Demonstrated success in building training programs and improving team capability
  • Excellent communication and cross-functional collaboration skills
  • Proficiency in Microsoft Office and operational systems (e.g., service platforms, Salesforce)
  • Valid driver’s license
  • Ability to obtain and retain DOT non-CDL clearance

What we offer

  • medical
  • dental
  • vision
  • work/life resources
  • retirement savings plans like 401(k)
  • paid days off such as parental leave and disability coverage
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