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Plans, directs and coordinates activities relating to the protection and security of company assets, employees, guests and others on site of the hotel. Ensures that established safety and compliance goals and objectives are accomplished in a timely manner. Advises, makes recommendations, assists in the implementation and monitoring of security policies, procedures and programs; complies with federal, state and local legal regulations; and exercises independent judgment in the course of carrying out overall responsibilities and other activities as assigned.
Job Responsibility:
Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain high standards of personal appearance and grooming per brand/management standards
Comply with Marriott and Avion Hospitality standards and regulations to encourage safe and efficient hotel operations
Maintain a friendly and warm demeanor at all times
Plans, examines, analyzes, evaluates and supervises hotel security operations
Prepares reports and records for management team and compliance
Evaluates current procedures, activities and functions relative to security for the property, team members, and guests
Assists guest with problems with hotel services, and responds to guest complaints or emergencies in a timely manner
Oversee Programs such as Crime Prevention, Loss Prevention, Safety Awareness, and Lost & Found, as needed
Strategically plan all executive protection for VIP visits
Responsible for maintaining thorough knowledge of the law and local police ordinances
Keep training manuals, such as Safety, Bomb Threat and Emergency, up to date
Act as Manager on Duty for the hotel
Conduct safety and security inspections weekly and as necessary
Comply with certification requirements as applicable for position to include: Alcohol Awareness, CPR, First Aid, local security licenses
Prepares periodic budget estimate and reports, as needed
Reviews financial reports to ensure security operation efficiency and quality control
Develops preventative security programs
including the supervision of security personnel
Performs audits of security related performance and conducts physical surveys of premise security, including security equipment condition
Conducts, supervises and prepares reports relating to internal investigations of any losses or violations of hotel regulations, policies and procedures
Develops, implements and manages security training for security team, hotel managers, and overall staff
Assists in preparation of emergency management and contingency planning
Serves as the hotel liaison with public law enforcement, fire and other agencies as it relates to security at the hotel
Works closely with Human Resources in recruitment, selections, transfers, promotions and discipline or dismissal measures of security staff
Provides work directives
resolves problems
sets deadlines to ensure completion of operational security functions
Maintains oversight of safety and security systems and resources, including radios, hotel keys, camera systems, badge access, etc
Use proper two-way radio etiquette at all times when communicating with other employees
Attend meetings as required by management
Perform any other duties as requested by management
Requirements:
Bachelor’s Degree with a major course work in Business Administration, Criminal Justice, Hospitality Management, Security or a closely related field is required
Experience in a hotel or a related field preferred
Principles and practices of security management, including business management practices, personnel practices, administrative practices, security preventative practices, investigatory practices, and related legal responsibilities
Knowledge of city laws and ordinances
Ability to work a flexible schedule, including some nights and weekends
Must be able to convey information and ideas clearly through written and verbal communication
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high pressure situations
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests
Must be able to work with and understand financial information and data, and basic arithmetic functions
Must maintain composure and objectivity while under pressure