Director of Security & Safety Services Job at Marriott Bonvoy (Gaylord Palms Resort & Convention Center)

Job Description

Manages security operations on a daily basis. Provides for the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Verifies that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and standard operating procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Job Responsibility

Manages security operations on a daily basis
Provides for the protection and safety of property assets, employees, guests and property, accident and fire prevention and response
Verifies that all areas of the property are safe and secure
Maintains logs, certifications and documents required by law and standard operating procedures
Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department
Assists in the development and implementation of emergency procedures
Recommends follow-up action for security breaches
Conducts investigation of all losses of property assets and refers to proper management for disposition
Deploys security staff to effectively monitor and protect property assets
Complies with all safety and security management guidelines and procedures
Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service
Conducts periodic patrols of entire property and parking areas
Recognizes success across areas of responsibility
Handles guest problems and complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others
Identifies and makes recommendations for minimizing physical hazards and unsafe work practices
Implements action plans to monitor and control risk
Maintains required reports and documentation regarding patrols of property and parking areas
Provides means for obtaining necessary medical attention on a timely basis
Conducts hourly employee performance appraisals
Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others
Completes disciplinary procedures and documentation according to standard and local operating procedures (SOPs and LSOPs) and support the peer review process
Maintains first aid and CPR certifications required for security officers
Implements local authority requirement for security and safety
Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers
Celebrates successes by publicly recognizing the contributions of team members
Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Solicits employee feedback, utilizes an 'open door' policy and reviews employee satisfaction results to identify and address employee problems or concerns
Encourages and builds mutual trust, respect, and cooperation among team members
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
Provides personal assistance, medical attention, emotional support, or other personal care to others
Serves as a role model to demonstrate appropriate behaviors
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
Empowers employees to provide excellent customer service
Promotes quality standards and customer expectations on a daily basis
Incorporates guest safety and satisfaction as a component of departmental meetings
Provides services that are above and beyond for customer satisfaction and retention
Assists in minimizing cost of accident claims through aggressive claims management
Brings issues to the attention of Human Resources as necessary
Strives to improve service performance
Administers property policies fairly and consistently
Analyzes information and evaluating results to choose the best solution and solve problems
Develops and maintains a working relationship with local law enforcement authorities
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Provides guidance in setting health and safety policies and standards.

Requirements

High school diploma or GED
5 years' experience in the security/loss prevention or related professional area. OR Bachelor's degree from an accredited university in Criminal Justice or related major
4 years' experience in the security/loss prevention or related professional area in a supervisory capacity.

What we offer

Bonus Eligible
Relocation Available

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