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At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.
Job Responsibility
Designs and implements workflows and procedures that support the overall goals of asset, guest, and Team Member protection
Confers with property General Manager and departmental leaders to formulate policies, identify gaps and determine need for programs, and develop/implement training to address such needs
Works with representatives of local government to ensure cooperation and coordination of property activities with gaming regulators, law enforcement, and firefighting agencies
Maintains accurate and thorough departmental and incident records and reports
Conducts workplace investigations and/or collaborates with other members of the Investigation Committee to conduct investigations
Prepares the annual security budget and monitors and reports on the budget monthly
Ensures that all security equipment is accounted for, maintained, and working properly
Identifies and resolves problems in a timely manner and prevents future issues
Responsible for effectively managing, delegating duties, and the performance and development of department staff
Manages difficult situations or guests for positive resolutions
Makes recommendations to executive management for improvements to Security and Safety programs
Performs other related duties as required and assigned
Requirements
Bachelor's degree or higher from an accredited four-year college or university
5+ years casino security management experience
10+ years in security-related field
Exceptional problem-solving skills
Ability to remain calm under pressure and in volatile situations
Basic knowledge of computer programs such as the MS Office suite
What we offer
Enhanced health, dental, and vision insurance
Flexible spending account
Education, tuition, and certification reimbursement (up to $6,000 per calendar year)
Growth opportunities available within the department/company
Access the team dining hall with one free hot meal per shift