Director of Security and Safety

• Manages security/loss prevention operations on a daily basis
• protection of property assets, employees, guests and property
• accident and fire prevention and response
• ensures that all areas of the property are safe and secure
• maintains logs, certifications and documents required by law and Standard Operating Procedures
• strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department
• assists in the development and implementation of emergency procedures
• conducts investigation of all losses of property assets and refers to proper management for disposition
• deploys security staff to effectively monitor and protect property assets
• comply with all Corporate Loss Prevention safety and security management guidelines and procedures
• conduct periodic patrols of entire property and parking areas
• recognize success across areas of responsibility
• handles complaints, settling disputes, and resolving grievances and conflicts
• identifies and makes recommendations for minimizing physical hazards and unsafe work practices
• implements action plans to monitor and control risk
• maintains required reports and documentation regarding patrols of property and parking areas
• provides means for obtaining necessary medical attention on a timely basis
• attends pre- and post-convention and weekly forecast meetings
• celebrates successes by publicly recognizing the contributions of team members
• communicates the importance of safety procedures
• encourages and builds mutual trust, respect, and cooperation among team members
• identifies the developmental needs of others and coaching, mentoring
• provides guidance and direction to subordinates
• provides personal assistance, medical attention, emotional support
• serves as a role model
• solicits employee feedback
• strives to improve service performance
• utilizes interpersonal and communication skills to lead, influence, and encourage others
• displays leadership in guest hospitality
• empowers employees to provide excellent customer service
• meets quality standards and customer expectations
• incorporates guest safety and satisfaction as a component of departmental meetings
• assists in minimizing cost of accident claims
• brings issues to the attention of Human Resources as necessary
• completes proper documentation and reports all employee accident and general liability incidents
• conducts hourly employee performance appraisals
• completes disciplinary procedures and documentation
• administers property policies fairly and consistently
• maintains first aid and CPR certifications required for Loss Prevention officers
• handles guest problems and complaints
• identifies the educational needs of others
• provides services that are above and beyond
• analyzes information and evaluating results
• develops and maintains a working relationship with local law enforcement authorities
• informs and/or updates the executives, the peers and the subordinates on relevant information
• provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

• High school diploma or GED
• 4 years experience in the security/loss prevention or related professional area OR 2-year degree from an accredited university in Criminal Justice or related major
• 2 years experience in the security/loss prevention or related professional area

Relocation Assistance Available