Director of Security and Safety Job at Marriott Bonvoy (New York)

Job Description

Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Job Responsibility

Manages security/loss prevention operations on a daily basis
Assists in the development and implementation of emergency procedures
Conducts investigation of all losses of property assets
Deploys security staff to effectively monitor and protect property assets
Conduct periodic patrols of entire property and parking areas
Handles complaints, settling disputes, and resolving grievances and conflicts
Identifies and makes recommendations for minimizing physical hazards and unsafe work practices
Implements action plans to monitor and control risk
Maintains required reports and documentation regarding patrols
Provides means for obtaining necessary medical attention on a timely basis
Attends pre- and post-convention and weekly forecast meetings
Communicates the importance of safety procedures
Encourages and builds mutual trust, respect, and cooperation among team members
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
Serves as a role model to demonstrate appropriate behaviors
Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results
Displays leadership in guest hospitality, exemplifies excellent customer service
Empowers employees to provide excellent customer service
Meet quality standards and customer expectations on a daily basis
Incorporates guest safety and satisfaction as a component of departmental meetings
Assists in minimizing cost of accident claims through aggressive claims management
Brings issues to the attention of Human Resources as necessary
Completes proper documentation and reports all employee accident and general liability incidents
Conducts hourly employee performance appraisals
Complete disciplinary procedures and documentation
Administer property policies fairly and consistently
Maintain first aid and CPR certifications required for Loss Prevention officers
Handles guest problems and complaints
Identifies the educational needs of others, developing formal educational or training programs
Provides services that are above and beyond for customer satisfaction and retention
Analyzes information and evaluating results to choose the best solution and solve problems
Develops and maintains a working relationship with local law enforcement authorities
Informs and/or updates the executives, the peers and the subordinates on relevant information
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

Requirements

High school diploma or GED
4 years experience in the security/loss prevention or related professional area
OR 2-year degree from an accredited university in Criminal Justice or related major
2 years experience in the security/loss prevention or related professional area

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Director of Security and Safety

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