Director of Sales Job at Marriott Bonvoy

Job Description

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

Job Responsibility

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships
Achieves personal booking goals and makes recommendations on booking goals of direct reports
Works with sales leader to ensure understanding of sales strategy and effective implementation
Works with management team to create and implement a sales plan addressing revenue, customers and the market
Assists with the development and implementation of promotions
Provides positive and aggressive leadership to ensure maximum revenue potential
Monitors all day to day activities of direct reports
Approves space release for catering to maximize revenue
Participates in sales calls with members of sales team to acquire new business and/or close on business
Executes and supports the operational aspects of business booked
Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals
Assists Revenue Management with completing accurate six period projections
Reviews sales and catering guest satisfaction results to identify areas of improvement
Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product
Empowers employees to provide excellent customer service
Observes service behaviors of employees and provides feedback to individuals
Incorporates guest satisfaction as a component of department meetings
Executes and supports the company’s Customer Service Standards and property’s Brand Standards
Participates in and practices daily service basics of the brand
Executes exemplary customer service to drive customer satisfaction and loyalty
Serves the customer by understanding their needs and recommending the appropriate features and services
Gains understanding of the property’s primary target customer and service expectations
Develops and manages relationships with key stakeholders
Works collaboratively with off-property sales channels
Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements
Attends customer events, trade shows and sales missions to maintain, build or develop key relationships
Interviews and hires management and hourly employees with the appropriate skills
Utilizes all available on the job training tools for employees

Requirements

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
3 years experience in the sales and marketing or related professional area
OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
1 year experience in the sales and marketing or related professional area

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Director of Sales

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