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The Residence Inn Boston-Concord and the Fairfield Inn Sudbury, Colwen Hotels Properties, are seeking an experienced Director of Sales to support both properties. The Director of Sales is responsible for driving overall sales and marketing results across all segments, directing the property Sales Team ensuring goals are achieved. To be successful in this role you will need a thorough understanding of market and industry trends, be a strategic thinker, and possess strong leadership and negotiation skills. In this role, you will be responsible for generating new business and collaborating on strategies to increase occupancy and revenue. The ideal candidate for this role is a highly motivated, energetic, seasoned hospitality sales professional with local market experience.
Job Responsibility:
Direct, lead, coordinate, and supervise Sales Team in all sales related activities
Grow existing accounts and generate new business to exceed budget and maximize revenue and profits
Maintain existing account relationships
Formulate sales and marketing strategies for assigned hotel
Collaborate with Sales Team, Revenue Management, and Hotel General Manager to maximize profitability and capture group business in all segments including corporate transient business of properties while maintaining guest satisfaction
Train and support all Sales Associates and ensure they perform in accordance with established Colwen Hotels and brand sales standards
Set sales strategies to achieve overall property goals for both rate and occupancy
Create and execute annual marketing plan addressing sales strategy and budget goals
Understand hotel operations including room types, meeting capacities, services, features, and benefits of assigned properties
Possess solid knowledge of market conditions and competitors, economic trends, and supply and demand
Conduct proactive solicitation of new business to achieve revenue goals, including meaningful phone conversations, outside sales calls, site visits, professional email communications, and social media campaigns
Meet monthly revenue goals for both room and banquet sales
Achieve personal sales call goals and advise team on meeting assigned goals
Maintain accurate and up-to-date records of all activity/transactions
Target accounts, markets, or segments with proactive solicitation and account saturation
Participate in local networking organizations, community, and industry events while representing Colwen Hotels in a professional manner
Maintain knowledge of the competition
Perform other duties as required
Requirements:
1-2 years Hotel Director of Sales experience
4+ years proven sales record
Proficient in English language
Excellent verbal and written communication skills (grammar, punctuation, spelling)
Excellent interpersonal and customer service skills
Ability to communicate across all levels of the organization
Proven ability to drive the sales process
Able to travel to various local locations for sales call and networking
Excellent listening, negotiation and presentation skills
Strong leader of people
Strategic thinker
Proficient in Microsoft Office Suite or related software
Intermediate to advanced computer skills, familiar with common computer software programs, and ability to learn new software programs
Reliable with the ability to multi-task and work under pressure
Ability to work varied hours
What we offer:
Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee Assistance Program
401K Plan – Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family