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Director of Sales

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Indonesia , Manado

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

Job Responsibility:

  • Lead and manage all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives
  • Achieve personal booking goals and make recommendations on booking goals of direct reports
  • Work with sales leader to ensure understanding of sales strategy and effective implementation
  • Work with management team to create and implement a sales plan addressing revenue, customers and the market
  • Assist with development and implementation of promotions
  • Provide positive and aggressive leadership to ensure maximum revenue potential
  • Recommend booking goals for sales team members
  • Monitor all day-to-day activities of direct reports
  • Approve space release for catering to maximize revenue
  • Participate in sales calls with members of sales team to acquire new business
  • Execute and support operational aspects of business booked
  • Analyze market information using sales systems and implement strategy to achieve property's financial room and catering goals
  • Assist Revenue Management with completing accurate six period projections
  • Review sales and catering guest satisfaction results to identify areas of improvement
  • Display leadership in guest hospitality
  • Interact with guests to obtain feedback on product quality and service levels
  • Meet with guests during pre- and post-convention meetings to obtain feedback
  • Empower employees to provide excellent customer service
  • Observe service behaviors and provide feedback
  • Incorporate guest satisfaction as a component of department meetings
  • Execute and support company's Customer Service Standards and property's Brand Standards
  • Participate in and practice daily service basics of the brand
  • Execute exemplary customer service to drive customer satisfaction and loyalty
  • Serve the customer by understanding their needs and recommending appropriate features and services
  • Gain understanding of property's primary target customer and service expectations
  • Develop and manage relationships with key stakeholders
  • Work collaboratively with off-property sales channels
  • Work with Human Resources, Engineering and Loss Prevention to ensure compliance
  • Attend customer events, trade shows and sales missions to maintain, build or develop key relationships
  • Interview and hire management and hourly employees
  • Utilize all available on-the-job training tools for employees

Requirements:

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 3 years experience in the sales and marketing or related professional area
  • OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 1 year experience in the sales and marketing or related professional area

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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