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Marriott Bonvoy Logo Marriott Bonvoy · Sales

Director of Sales

Malaysia, Kuala Lumpur · Job Posted January 20, 2026
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Job Description

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

Job Responsibility

  • Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships
  • Achieves personal booking goals and makes recommendations on booking goals of direct reports
  • Works with sales leader to ensure understanding of sales strategy and effective implementation
  • Works with management team to create and implement a sales plan addressing revenue, customers and the market
  • Assists with the development and implementation of promotions
  • Provides positive and aggressive leadership to ensure maximum revenue potential
  • Recommends booking goals for sales team members
  • Monitors all day to day activities of direct reports
  • Approves space release for catering to maximize revenue
  • Participates in sales calls with members of sales team to acquire new business and/or close on business
  • Executes and supports the operational aspects of business booked
  • Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals
  • Assists Revenue Management with completing accurate six period projections
  • Reviews sales and catering guest satisfaction results to identify areas of improvement
  • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations
  • Interacts with guests to obtain feedback on product quality and service levels
  • Meets with guests during pre- and post-convention meetings to obtain feedback
  • Empowers employees to provide excellent customer service
  • Observes service behaviors of employees and provides feedback to individuals
  • Incorporates guest satisfaction as a component of department meetings
  • Executes and supports the company’s Customer Service Standards and property’s Brand Standards
  • Participates in and practices daily service basics of the brand
  • Executes exemplary customer service to drive customer satisfaction and loyalty
  • Serves the customer by understanding their needs and recommending the appropriate features and services
  • Gains understanding of the property’s primary target customer and service expectations
  • Develops and manages relationships with key stakeholders, both internal and external
  • Works collaboratively with off-property sales channels
  • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements
  • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships
  • Interviews and hires management and hourly employees with the appropriate skills
  • Utilizes all available on the job training tools for employees

Requirements

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 3 years experience in the sales and marketing or related professional area
  • OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 1 year experience in the sales and marketing or related professional area
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