Director Of Sales, Venues

• Drive Results by establishing sales objectives through forecasting and developing quotas for all team members
• Maximize revenue opportunity for assigned customers by creating effective strategies for per-event revenue growth, including upsell and cross-sell opportunities
• Assist with creating high-end, large event, advanced technology solutions for Encore’s existing and potential customers
• Assist with preparing and delivering compelling presentations that convey the value of Encore and effectively solve customer challenges
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience
• Effectively collaborate with vendors and other departments/divisions of the company to capture and service events
• Understand event cost structure and incorporate into solution designs according to established profitability guidelines
• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments
• Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences
• Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges
• Actively refer and guide customers through the Encore network, leveraging your contact to secure additional opportunities with existing customers
• Hold sales team accountable to maintaining a healthy pipeline at all times that ensures achievement of established revenue targets
• Ensure all known opportunities are in CRM and completely accurate and updated at all times
• See the Big Picture by leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely
• Learn, adopt and train team on all SOPs related to the role and any new initiatives/programs that are implemented
• ensure full team compliance with established SOPs
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
• ensure team members are appropriately trained and competent/confident on available solutions
• Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc
• Effectively manage the performance of the sales team, and direct work and tasks towards achieving the organization’s goals and objectives
• Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality
• Motivate and energize team members to make proactive decisions in all communications with customers
• Address employee concerns or conflict, maintain adequate staffing levels, and facilitate team development and sales mentorship
• Serve as the resident expert on the team, providing guidance and support to other team members for large events
• Ensure the team receives and participates in all relevant sales training and participates in any regional or national sales communication programs

• BS/BA or 3+ years of Encore or equivalent experience required
• Minimum 3+ years of sales experience required
• Prior sales experience in audiovisual, technology or hospitality experience preferred
• Knowledge of sales process required in addition to the ability to read and decipher financial reports and records
• Minimum of 1 year of supervision or leadership experience required
• Technical aptitude, computer proficiency and CRM knowledge required
• prefer CAD and Oracle knowledge
• Superior communication and presentation skills

• Prior sales experience in audiovisual, technology or hospitality experience preferred
• CAD and Oracle knowledge

Comprehensive insurance options and generous PTO to a company-matching 401(k)