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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Director of Sales - Catering

China, Beijing · Job Posted March 05, 2026
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Job Description

The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

Job Responsibility

  • Manages sales efforts for the hotel including local corporate and social catering
  • Works collaboratively with off-property sales channels
  • Responds to incoming catering opportunities for the hotel
  • Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals
  • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc.
  • Closes the best opportunities for the hotel based on market conditions and hotel needs
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
  • Designs, develops and sells creative catered events
  • Maximizes revenue by up-selling packages and creative food and beverage
  • Manages catering sales revenue and operation budgets, and provides forecasting reports
  • Develops menus which drive sales
  • Executes and supports the operational aspects of business booked
  • Participates in and practices daily service basics of the brand
  • Monitors the effective resolution of guest issues that arise as a result of the sales process
  • Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment
  • Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments
  • Executes and supports the company’s Customer Service Standards and hotel’s Brand Standards
  • Executes exemplary customer service to drive customer satisfaction and loyalty
  • Serves the customer by understanding their needs and recommending the appropriate features and services
  • Gains understanding of the hotel’s primary target customer and service expectations
  • Develops a close working relationship with operations to ensure execution of strategies at the hotel level
  • Performs other duties, as assigned, to meet business needs

Requirements

  • High school diploma or GED
  • 2 years experience in the sales and marketing, guest services, front desk, or related professional
  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • no work experience required
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