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Director of Sales and Operations

Canada, Halifax Employment contract · Job Posted June 04, 2026
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Job Description

We are seeking a results-driven Director of Sales & Operations to lead and optimize performance across our 4 retail stores (3 brands – Gallery 1 Furniture, Ashley HomeStore, Worldwide Furniture), and distribution centre. The role would be responsible for driving sales, revenue growth, improving operational efficiency and ensuring seamless end-to-end customer experience from showroom to delivery.

Job Responsibility

  • Develop and execute sales strategies to achieve sales goals across all locations
  • Lead, coach, and mentor store managers and sales teams to maximize performance
  • Monitor KPIs, sales metrics, and customer trends to inform business decisions
  • Review existing on-boarding sales training and provide recommendations for improvement
  • Oversee the daily operations of the stores and warehouse
  • Ensure efficient inventory management, logistics, and fulfillment processes
  • Implement operational best practices to improve productivity and reduce costs
  • Establish clear performance expectations and accountability frameworks
  • Research and monitor market trends, competitors’ sales activities, and consumer needs on a regular basis, and make recommendations on changes to implement within our operation
  • Act as a liaison between stores and ownership on store performance
  • Provide input into marketing strategy – provide feedback on recent traffic patterns and provide input on upcoming promotional planning
  • Ensure managers are collaborating with Human Resources as needed on review of resumes, setting up interviews, and executing the Company’s hiring process
  • Act as a liaison to the buying department to ensure products are aligned with consumer trends and price points
  • Manage budgets, forecasts, and financial performance across departments
  • Ensure a consistent and high-quality experience across all customer touchpoints
  • Address escalated customer concerns and implement service improvements
  • Establish a high-performance culture, driven by sales, excellent customer service and employee engagement
  • Other related duties as required by ownership

Requirements

  • 7+ years of leadership experience in retail/sales role
  • Proven success managing multi-location retail environments would be an asset
  • Experience in a commission sales environment is strongly preferred
  • Post-secondary education in a relevant field (e.g., Business, Finance, etc.) is preferred
  • Equivalent experience may be considered
  • Strong leadership – proven ability in managing strong performing teams
  • Strong business acumen and analytical skills – interest in metrics and understanding of store performance
  • Strong sense of urgency
  • Strong working knowledge of warehouse and logistics operations
  • Excellent communication skills – ability to build rapport with others
  • Ability to anticipate and identify issues and develop effective solutions – ability to think rigorously and logically

Nice to have

  • Proven success managing multi-location retail environments
  • Experience in a commission sales environment
  • Post-secondary education in a relevant field (e.g., Business, Finance, etc.)

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