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We are seeking a results-driven Director of Sales & Operations to lead and optimize performance across our 4 retail stores (3 brands – Gallery 1 Furniture, Ashley HomeStore, Worldwide Furniture), and distribution centre. The role would be responsible for driving sales, revenue growth, improving operational efficiency and ensuring seamless end-to-end customer experience from showroom to delivery.
Job Responsibility
Develop and execute sales strategies to achieve sales goals across all locations
Lead, coach, and mentor store managers and sales teams to maximize performance
Monitor KPIs, sales metrics, and customer trends to inform business decisions
Review existing on-boarding sales training and provide recommendations for improvement
Oversee the daily operations of the stores and warehouse
Ensure efficient inventory management, logistics, and fulfillment processes
Implement operational best practices to improve productivity and reduce costs
Establish clear performance expectations and accountability frameworks
Research and monitor market trends, competitors’ sales activities, and consumer needs on a regular basis, and make recommendations on changes to implement within our operation
Act as a liaison between stores and ownership on store performance
Provide input into marketing strategy – provide feedback on recent traffic patterns and provide input on upcoming promotional planning
Ensure managers are collaborating with Human Resources as needed on review of resumes, setting up interviews, and executing the Company’s hiring process
Act as a liaison to the buying department to ensure products are aligned with consumer trends and price points
Manage budgets, forecasts, and financial performance across departments
Ensure a consistent and high-quality experience across all customer touchpoints
Address escalated customer concerns and implement service improvements
Establish a high-performance culture, driven by sales, excellent customer service and employee engagement
Other related duties as required by ownership
Requirements
7+ years of leadership experience in retail/sales role
Proven success managing multi-location retail environments would be an asset
Experience in a commission sales environment is strongly preferred
Post-secondary education in a relevant field (e.g., Business, Finance, etc.) is preferred
Equivalent experience may be considered
Strong leadership – proven ability in managing strong performing teams
Strong business acumen and analytical skills – interest in metrics and understanding of store performance
Strong sense of urgency
Strong working knowledge of warehouse and logistics operations
Excellent communication skills – ability to build rapport with others
Ability to anticipate and identify issues and develop effective solutions – ability to think rigorously and logically