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Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.
Job Responsibility:
Functions as the leader of the property’s sales department
Manages the property's reactive and proactive sales efforts
Provides day to day leadership to sales associates
Implements the brand’s service strategy
Evaluates the property’s participation in the various sales channels
Manages the marketing budget
Interfaces with regional marketing communications
Develops and implements property–wide strategies
Manages the development of a strategic account plan
Determines and develops marketing communication activities
Provides customer intelligence
Reviews the Strategic Alignment Review (STAR) report
Researches competitor’s sales team strategies
Attends sales strategy meetings
Suggests innovative marketing ideas
Serves as the sales contact for the General Manager
Serves as the sales contact for customers
Serves as hotel authority on sales processes
Participates in sales calls
Identifies public relations opportunities
Supports the General Manager by coordinating crisis communications
Executes and supports Marriott’s Customer Service Standards
Participates in and practices daily service basics of the brand
Implements a seamless turnover from sales to operations
Monitors the effective resolution of guest issues
Maintains successful performance
Develops strong partnerships with local organizations
Develops and manages internal key stakeholder relationships
Develops strong community and public relations
Executes exemplary customer service
Gains understanding of the hotel’s primary target customer
Develops sales goals and strategies
Executes the sales strategy
Coaches leaders of revenue generating departments
Verifies Sales team understands and is leveraging Marriott International (MI) demand engines
Works with Human Resources, Engineering and Loss Prevention to monitor compliance
Partners with Human Resources to attract, develop and retain the right people
Creates effective structures, processes, jobs and performance management systems
Sets goals and expectations for direct reports
Forecasts talent needs and manages talent acquisition strategy
Maintains an active list of the competition’s best sales people
Supports tools and training resources
Champions leadership development and workforce planning priorities
Identifies, trains and mentors group sales associates
Transfers functional knowledge and develops group sales skills of other discipline managers
Requirements:
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
4 years experience in the sales and marketing or related professional area
OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing or related professional area
Preferred: 4 year college degree
Demonstrated skills in supervising a team
Lodging sales experience
Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance
What we offer:
Relocation Assistance Available
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