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Director of Safety and Security - Residences

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Marriott Bonvoy

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Location:
United States , Singer Island

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

89000.00 - 123000.00 USD / Year
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Job Description:

Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Job Responsibility:

  • Manages security/loss prevention operations on a daily basis
  • Assists in the development and implementation of emergency procedures
  • Conducts investigation of all losses of property assets
  • Deploys security staff to effectively monitor and protect property assets
  • Conduct periodic patrols of entire property and parking areas
  • Handles complaints, settling disputes, and resolving grievances and conflicts
  • Identifies and makes recommendations for minimizing physical hazards and unsafe work practices
  • Implements action plans to monitor and control risk
  • Maintains required reports and documentation regarding patrols
  • Provides means for obtaining necessary medical attention on a timely basis
  • Attends pre- and post-convention and weekly forecast meetings
  • Communicates the importance of safety procedures
  • Encourages and builds mutual trust, respect, and cooperation among team members
  • Identifies the developmental needs of others
  • Provides guidance and direction to subordinates
  • Serves as a role model to demonstrate appropriate behaviors
  • Solicits employee feedback
  • Displays leadership in guest hospitality
  • Empowers employees to provide excellent customer service
  • Meet quality standards and customer expectations on a daily basis
  • Assists in minimizing cost of accident claims through aggressive claims management
  • Completes proper documentation and reports all employee accident and general liability incidents
  • Conducts hourly employee performance appraisals
  • Complete disciplinary procedures and documentation
  • Administer property policies fairly and consistently
  • Maintain first aid and CPR certifications required for Loss Prevention officers
  • Handles guest problems and complaints
  • Identifies the educational needs of others
  • Provides services that are above and beyond for customer satisfaction and retention
  • Analyzes information and evaluating results to choose the best solution and solve problems
  • Develops and maintains a working relationship with local law enforcement authorities
  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
  • Provides information to supervisors, co-workers, and subordinates

Requirements:

  • High school diploma or GED
  • 4 years experience in the security/loss prevention or related professional area
  • OR 2-year degree from an accredited university in Criminal Justice or related major
  • 2 years experience in the security/loss prevention or related professional area

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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