Director of Rooms Job at Four Seasons (Maui)

Job Responsibility

Provide strategic and operational leadership for 300 employees in the Rooms Division consisting of the following departments: Guest Experience, Front Office, Guest Services, Reservations, Communications, Concierge, Club Lounge, Housekeeping, Laundry and Kids of All Seasons
Lead and oversee a full guest room renovation scheduled for this year, supporting and guiding the team through change while partnering with ownership, design, and construction to ensure on‑time, on‑budget delivery and a seamless guest experience
Partner with the Planning Committee to develop and execute short and long‑term operational strategies
Champion continuous improvement initiatives including service innovation, technology integration, and sustainability practices
Lead, mentor, and develop department heads and managers
foster a culture of accountability, collaboration, and service excellence
Serve as an ambassador of the resort, maintaining a visible and engaging presence throughout the property, actively connecting with guests and driving guest experience metrics, including satisfaction scores, loyalty engagement, and service recovery outcomes
Ensure the highest standards of luxury service, cleanliness, and guest satisfaction through regular oversight and personal inspection of guest rooms, public areas, and back‑of‑house spaces, ensuring full alignment with Forbes Five‑Star standards
Collaborate cross‑functionally with Food & Beverage, People & Culture, Engineering, Sales & Marketing, and Finance to ensure seamless resort operations
Oversee the full Rooms Division financial performance, including staffing, labor management, scheduling, payroll, budgeting, and expense control for labor, supplies, and equipment
Ensure financial goals are met, while maintaining strong partnerships that support guest service standards and financial targets.

Requirements

Prior experience as Director of Rooms or Senior Rooms Division leader
Minimum of 4 years’ experience in luxury or five‑star hotels/resorts
Proven success managing large teams across multiple departments in a high‑volume, luxury environment
Exceptional interpersonal, communication, and leadership skills
Digital fluency, proficiency in Opera and technological acumen, with the ability to thoughtfully integrate technology into luxury service environments while preserving high‑touch, personalized guest experiences
Ability to read, write, speak, and understand English fluently, ensuring clear communication with guests, colleagues, and leadership.

What we offer

Competitive salary & wages
Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
Excellent Training and Development opportunities
Learning & Development Subsidy
Many career opportunities within the hotel and to other Four Seasons
Employee Travel Program
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meal and Paid Meal Break

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Director of Rooms

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