Director of Rooms Job at Marriott Bonvoy

Job Description

Director of Rooms at The SOMM Hotel & Spa Autograph Collection. Additional Information: This hotel is owned and operated by an independent franchisee, Columbia Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Responsibility

Participate in the preparation of the annual department operating budget and financial plans. Monitor budget and control expenses with a focus on labor costs and guest consumed items
In partnership with other department heads, identify additional sales opportunities to enhance revenue. Drive promotions and participate in revenue management
Ensure all credit and financial transactions are handled in a secure manner
Direct day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance
Educate and train all team members in compliance with governmental regulations. Ensure staff is properly trained on quality, service, and safety standards and has the tools and equipment to carry out job duties
Promote teamwork and quality service through daily communication and coordination with other departments
Recommend and/or initiate salary, disciplinary or other staffing/human resources-related actions in accordance with company rules and policies
Ensure all guest rooms and common areas are cleaned, vacuumed and properly prepared according to anticipated business volume and hotel/brand standards. Notify engineering immediately of any maintenance and repair needs
Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction
Analyze guest insights to identify and meet customer expectations and build on guest loyalty
Manage on-site security program and manage inventory and equipment to ensure needed items are replenished in a timely and efficient manner while minimizing waste
Organize and promote health and safety training for the departments in your oversight and ensure team members are working safely
Manages all aspects of the Revenue Generation
Uses strategic techniques to design, build, and promote packages, specials/offerings to increase occupancy and revenue across our portfolio of properties
Collaborative efforts with the Sales and Marketing Team
Maintains confidentiality of all guest information and pertinent hotel data
Keeps accurate and complete records of reservations, messages and other required information
Adjusts rate specials and discrepancies
Perform other duties as assigned
May also serve as manager on duty

Requirements

Bachelor’s degree / higher education qualification / equivalent in Hotel Management, plus 4+ years of related experience, including management experience
2-3+ years with a Franchise Marriott hotel, preferrable an Autograph Collection
Strong written and verbal communication skills required
Strong working knowledge of hotel front office, housekeeping operations and accounting procedures
Strong working knowledge of the hotel’s property management and point of sale systems
Strong computer literacy in Microsoft Office, especially Word, PowerPoint and Excel
Financial management skills, including budget management, expense control and analysis of Profit and Loss statements
Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building
Weekend availability required

What we offer

Cellphone Allowance
Incentive Eligible
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

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Director of Rooms

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