CrawlJobs Logo

Director of Rooms

fourseasons.com Logo

Four Seasons

Location Icon

Location:
United States of America , San Francisco

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

145000.00 - 150000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

This senior leadership role plays a pivotal part in the success of the Rooms Division and is integral to the hotel’s Planning Committee, contributing to long-term strategy, innovation, and service excellence. You will lead a large and diverse team across Front Office, Concierge, Housekeeping, Guest Services, and Guest Experience, ensuring that all aspects of the guest journey reflect the world-class standards of Four Seasons. Your leadership will directly impact guest satisfaction, staff engagement, operational efficiency, and overall profitability.

Job Responsibility:

  • Provide strategic and hands-on leadership to all Rooms Division departments
  • Supervise, coach, and develop managers and teams, fostering a culture of excellence and professionalism
  • Ensure that all guest interactions are handled with the highest level of care, service, and personalization
  • Collaborate across departments to enhance the guest experience and ensure seamless operations
  • Personally engage with guests, respond to feedback and lead service recovery initiatives
  • Lead the division’s recruitment, performance management, scheduling, and training
  • Oversee quality assurance standards (e.g. LQA, Qualtrics), implementing corrective action plans where needed
  • Participate in long-term hotel planning, including budgeting, CAPEX projects, and innovation initiatives
  • Monitor labour costs, operating expenses, and revenues—ensuring financial targets are met through effective planning and decision-making
  • Represent the Rooms Division at the Planning Committee, contributing to the hotel’s strategic direction

Requirements:

  • College degree preferred
  • Five to seven years of experience in luxury hotel/resort operations management positions
  • Excellent knowledge of all aspects of Rooms Division Operations
  • Strong leadership and interpersonal skills
  • Excellent guest service and problem-resolution skills
  • Flexibility to meet the demands of a 24-hour operation
  • Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills
  • Solid interpersonal and relationship-building skills to work with cross-functional teams
  • Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles
  • Excellent personal presentation and interpersonal skills
  • Ability to multi-task in a high-volume and demanding environment
  • Successful candidate must possess legal work authorization in the United States
What we offer:
  • Health Insurance - Medical, Dental & Vision
  • Company Match 401K Plan
  • Complimentary stays at Four Seasons Worldwide
  • Complimentary meals in our Employee Café
  • Laundered Employee Uniform
  • Employee Assistance Program
  • Investment in your Wellbeing
  • Life Insurance
  • Complimentary on-site parking
  • Be yourself and become a member of a work family that cares about you and invests in your development
  • Growth & Development opportunities

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Four Seasons - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Director of Rooms

Director, ER

Join our team in a dynamic 19-bed Emergency Room (ER) located on the 1st floor. ...
Location
Location
United States , Las Cruces
Salary
Salary:
Not provided
coppersprings.com Logo
Copper Springs East
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Current state RN license
  • Associate's degree from an accredited nursing school
  • Critical thinking skills, decisive judgment and the ability to work with minimal supervision
  • Must be able to work in a stressful environment and take appropriate action
  • Previous leadership experience required
  • ER experience required
  • Basic Life Support certification is required within 30 days of hire
  • ACLS is required
  • Handle with Care Training within 90 days of employment
Job Responsibility
Job Responsibility
  • Oversees the development and implementation of departmental goals and standards aligned with organizational, clinical, legal, and ethical objectives
  • Directs and evaluates operations-including patient care, technology, service levels, and complaints-to ensure quality and performance
  • Manages staffing activities such as hiring, training, evaluation, and professional development
  • Oversees budgets and ensures compliance with financial and audit requirements
  • Promotes a culture of professional growth
  • Integrates evidence-based practices
  • Monitors ER metrics to drive continuous improvement
What we offer
What we offer
  • Comprehensive medical, dental, and vision plans
  • Flexible-spending and health-savings accounts
  • Competitive paid time off and extended illness bank package for full-time employees
  • Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage
  • Tuition reimbursement, loan assistance, and 401(k) matching
  • Employee assistance program including mental, physical, and financial wellness
  • Professional development and growth opportunities
  • Fulltime
Read More
Arrow Right
New

Assistant Director of Rooms

The Assistant Director of Rooms directs and controls the activities of the Front...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 to 5 Years’ Experience in Operations Rooms and as Department Head
  • Degree holder in hotel or any other related field
  • Strong leadership and interpersonal skills
  • Flexibility to work rotating shifts, weekends, and public holidays as required by hotel operations
  • Excellent reading, writing, and oral proficiency in English language
  • Must be able to speak, read, and write Bahasa Malaysia
  • Must have the right to work in Malaysia
Job Responsibility
Job Responsibility
  • Manages the Department Heads in the departments named above
  • Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives
  • Interviews and trains the staff
  • Conducts Performance Evaluations and disciplines staff when needed
  • Reviews and monitors schedules of staff in all departments in the Rooms Division
  • Supports Department Heads with team development plans, coaching, and continuous skills enhancement to elevate overall performance and engagement
  • Monitors departmental activities to ensure that standards are being met, staff is being supported, and guest needs are delivered consistently
  • Inspects all areas of responsibility in the Rooms Division
  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Resolves complaints in person, by phone, or through written message
What we offer
What we offer
  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals
  • Fulltime
Read More
Arrow Right

Front Desk Manager

The primary responsibilities of the Front Desk Manager are to support and assist...
Location
Location
United States of America , Miami
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3-5 years of related experience in luxury hotels and/or onboard cruise line
  • Familiar with basic shipboard operation
  • Fluent in written and spoken English and in additional language(s)
  • Knowledge of general office practices, procedures and equipment
  • Ability to prioritize tasks and work independently
  • Strong organizational, interpersonal and communication skills
  • Ability to interact with senior-level management and owner representatives
  • Adherence to specific scheduled working hours yet being flexible to operational requirements
  • Ability to interact professional in an international team
  • Capable to perform assigned duties under pressure (time constraints) and in a constant changing environment
Job Responsibility
Job Responsibility
  • Support and assist the Director of Rooms with all Guest Service-related matters
  • Responsible for the entire reception area according to FSY standards
  • Meet or exceed guest expectations on every occasion
  • Responsible for complying with/performing Safety/Environmental/Emergency Response duties as assigned
  • Reads and acknowledges documents as assigned in FSY Management System
  • Responsible for the correct handling of work arising daily/per cruise/monthly according to FSY standards
  • Monitors guest satisfaction and feedback and acts on any complaints or requests
  • Leads recovery meetings each voyage with all other onboard departments
  • Supports, coaches and trains Guest Service agents to meet the standards required in their job roles
  • Keeps and maintains accurate records of discussions/correspondence with Guests and communicates all complaints onboard to Director of Rooms
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Dry Cleaning for Employee Uniforms while onboard
  • Complimentary Employee Meals while onboard
  • Fulltime
Read More
Arrow Right

Acoustical Engineer

We seek an Acoustical Engineer to join us at our headquarters, located in Auburn...
Location
Location
United States , Auburn
Salary
Salary:
Not provided
keithyates.com Logo
Keith Yates Design
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master’s degree in Acoustics plus 5 years of experience in acoustic modeling, optimization and testing for high-resolution, low-noise Architectural Acoustics projects (e.g. recording studios, auditoria, private cinemas, director screening rooms etc.)
  • Minimum 2 years of experience in Architectural Acoustics modeling, optimization and problem solving using modern software applications, including EASE Pro, Odeon, CATT-acoustic, Reflex, Insul, Meyer MAPP
  • Effective communication skills to communicate with team members, architects, general contractors, audiovisual consultants and homeowners
  • Effective user of architectural CAD/BIM software tools, including SketchUp, Rhino, Grasshopper, AutoCAD and Revit, as well as general business applications, including Microsoft Excel, Outlook, Word and PowerPoint
  • Ability to travel to distant project sites and set up, operate and maintain test equipment
  • The ability to multi-task with experience of working on multiple projects at a time
Job Responsibility
Job Responsibility
  • Communicate: Clearly communicate to internal design and engineering staff through creation of detailed technical and test reports. Clearly articulate the results of simulations, testing and analyses informally and formally in presentation form (as needed)
  • Lead: Maintain and increase the status of KYD as a pre-eminent acoustic design and engineering company. Work closely with other team members to meet client expectations for quality, comprehensiveness, promptness and overall outcomes. Create and deliver presentations and reports for homeowners, architects, and industry partners
  • Innovate: Develop, improve and implement new modeling, simulation, optimization and testing protocols for the company’s current and future projects, including high-end residential (private cinemas, media rooms) and commercial (cinemas, recording studios, dubbing stages, performance venues, test laboratories etc.). Perform complex testing and provide data analysis to team members
What we offer
What we offer
  • KYD offers health insurance, dental, vision, life, employer matching SIMPLE IRA, vacation and sick time
  • qualified candidates to receive signing bonus
  • Fulltime
Read More
Arrow Right
New

Guest Experience Manager

Four Seasons Hotel Silicon Valley is currently looking for a Guest Experience Ma...
Location
Location
United States of America , East Palo Alto, California
Salary
Salary:
80000.00 - 85000.00 USD / Year
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum five years of progressive leadership experience in luxury hospitality
  • Proven expertise in Guest Experience, Front Office, Concierge, or Rooms Division leadership
  • Strong emotional intelligence, diplomacy, and communication skills
  • Demonstrated ability to manage complex service recovery situations with grace and authority
  • Strong analytical capability and comfort with guest experience systems and data tools
  • Ability to lead cross-functional teams and influence without formal authority
  • Flexible approach required for a fast-paced and guest-driven environment
  • Must be flexible with schedule – Able to work weekdays, weekends, holidays and nights
Job Responsibility
Job Responsibility
  • Lead the full guest journey from pre-arrival through post-departure with a focus on personalization, recognition, and emotional engagement
  • Design, maintain, and evolve guest experience, levels of service, rituals, and service cues that reflect Four Seasons
  • Identify service gaps and create innovative enhancements that elevate the guest experience across all departments
  • Oversee a variety of select guests’ programming with a focus on accuracy, communication, and timely execution
  • When Elite Guests have a reservation at the property, the Director/Manager of Guest Experience is responsible for the oversight of each Elite Guest’s stay, working closely with Elite Contact to ensure a seamless experience
  • For Elite-Centrally Served Guests, the Director of Guest Experience will personally serve as the dedicated On-Property Point of Contact, following checklist responsibilities and maintaining continuous communication
  • Partner with all operating departments to support consistent service delivery
  • Lead operational team involved with personalized service
  • Track trends in guest feedback and lead cross-department action plans to resolve root causes
  • Collaborate with the General Manager and Director of Rooms on sensitive cases to ensure positive resolution
What we offer
What we offer
  • Medical, dental, and vision insurance
  • Holiday, vacation, and sick pay
  • 401k participation with a company matching program
  • Complimentary stays at Four Seasons worldwide (subject to availability)
  • Free employee meals prepared by the culinary team
  • Complimentary dry cleaning of employee uniforms
  • Free employee parking
  • Fulltime
Read More
Arrow Right

Assistant Director of Housekeeping

The Assistant Director of Housekeeping serves as the primary operational support...
Location
Location
United States , Captiva
Salary
Salary:
Not provided
southseas.com Logo
South Seas
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D.
  • Minimum 4–6 years of progressive housekeeping leadership experience in a hotel or resort environment
  • Proven experience supervising teams in high-volume or multi-unit operations
  • Strong working knowledge of housekeeping operations, inspections, and service standards
  • Ability to stand, walk, bend, stoop, and reach for extended periods
  • Ability to lift up to 40 pounds and push/pull equipment as needed
  • Comfortable working in high heat, humidity, and physically active environments
  • Flexible availability required, including evenings, weekends, and holidays
  • May be required to work extended hours based on operational needs
Job Responsibility
Job Responsibility
  • Support daily housekeeping and laundry operations, ensuring timely and thorough cleaning of guest rooms, villas, public areas, and support facilities
  • Serve as the primary operational lead on assigned shifts and in the absence of the Director
  • Ensure room readiness aligns with occupancy forecasts and Front Office expectations
  • Assist with implementation and enforcement of established cleaning protocols, inspection standards, and service procedures
  • Supervise housekeeping supervisors, inspectors, leads, and frontline staff as assigned
  • Provide daily direction, coaching, and on-the-floor support to ensure productivity and morale
  • Assist with onboarding, training, and performance feedback for team members
  • Support corrective action and performance improvement efforts in partnership with the Director
  • Conduct regular inspections of guest rooms, villas, public spaces, and back-of-house areas
  • Identify and address quality gaps in real time
What we offer
What we offer
  • Low-cost Medical, Dental, Vision Plans
  • Paid Life Insurance
  • Short- and Long-Term Disability
  • Paid Time Off & Holidays
  • 401(k) with 100% match up to 4 percent
  • Commuter and Company-paid Toll Programs
  • Complimentary Daily Shift Meal
  • Fulltime
Read More
Arrow Right

Executive Assistant – General Management, Guest Experience & Commercial Support

Sofitel Philadelphia at Rittenhouse Square is seeking a highly organized, polish...
Location
Location
United States , Philadelphia
Salary
Salary:
Not provided
sofitel.accor.com Logo
SOFITEL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3–5 years experience as an Executive Assistant or in a similar role, preferably in luxury hospitality or a service-driven environment
  • Strong organizational, time-management, and prioritization skills
  • Exceptional written and verbal communication skills
  • Proven ability to manage guest feedback and respond with empathy, professionalism, and brand alignment
  • High emotional intelligence and discretion
  • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Experience supporting training, culture initiatives, guest experience, or sales coordination strongly preferred
  • Bilingual (English/French) is an asset
  • Strong service mindset and attention to detail
  • Calm, composed, and solution-oriented
Job Responsibility
Job Responsibility
  • Provide high-level administrative support to the General Manager and Executive Committee
  • Manage complex calendars, meetings, travel arrangements, and follow-up actions
  • Prepare presentations, reports, agendas, and executive correspondence
  • Track action items and commitments resulting from leadership meetings
  • Serve as a liaison between the GM, department heads, corporate, and ownership as needed
  • Handle confidential and sensitive matters with discretion and sound judgment
  • Own and manage all guest responses across multiple platforms, including guest satisfaction surveys, social media reviews (Google, TripAdvisor, Yelp, etc.), Brand and third-party feedback channels
  • Ensure responses are timely, personalized, on-brand and aligned with Sofitel standards. Once completed follow-up is coordinated with department heads when required
  • Identify trends, recurring issues, and opportunities for improvement and escalate as needed
  • Track guest feedback metrics and support leadership with insights and reporting
What we offer
What we offer
  • Unlimited career development opportunities, both nationally and internationally
  • Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
  • Give back through our Corporate Social Responsibility activities and local community based philanthropy
  • Work in a flagship luxury hotel with strong brand identity
  • Partner closely with senior leadership and influence guest experience outcomes
  • Play a central role in culture, service excellence, and reputation management
  • Grow within Accor’s global luxury portfolio
  • Fulltime
Read More
Arrow Right

Director of Rooms

The primary responsibilities of the Shipboard Director of Rooms is to direct and...
Location
Location
United States of America , Miami
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5-7 years of related experience with diversity of Operation management positions in luxury hotels and/or onboard cruise lines as Chief Purser or Director of Operations onboard
  • Great knowledge about Rooms, & Guest Experience procedures and service standards
  • Familiar with principles of hospitality management and all departments’ specifics
  • Fluent in written and spoken English and in additional language(s)
  • Strong verbal and written communication skills, capable of effective interaction with guests, crew and external contacts
  • Knowledge of general office practices, procedures and equipment
  • Knowledge of business operations, including budgeting, forecasting, revenue management and financial reporting
  • Ability to prioritize tasks and work independently
  • Able to prioritize and adapt to the changing needs of the operation, can evidence having a solid work ethic, good business acumen and a passion for service
  • Strong leadership, organizational, interpersonal and communication skills
Job Responsibility
Job Responsibility
  • Direct and oversee the activities of the Guest Services, & Rooms Departments, including Spa, KFAS, Housekeeping, Front Office, Retail
  • In conjunction with the Hotel's leadership team and Yacht General Manager, collectively makes key strategic and operational decisions
  • Directly supervises the HODs and ensures thorough communications and follow-up on any problems, guest or crew requests or special requirements
  • Assures standards are met, guests and crew are satisfied, and problems are promptly resolved
  • Works closely with the shoreside Sales & Marketing teams to enhance occupancy levels and rates and assist in preparing business forecasts
  • Routinely inspects all areas in the housekeeping department
  • Resolves customers complaints for all areas of hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Resolve complaints in person, by phone or through written communication
  • Develops relationship with return guests, group contacts and their guests in order to provide a personalized level of service
  • Assures that financial goals of the division and the Yacht are being met
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Dry Cleaning for Employee Uniforms while onboard
  • Complimentary Employee Meals while onboard
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy