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Director of Rooms

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Four Seasons

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Location:
Egypt , Sharm El Sheikh

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Director ensures that standards are met for their departments and that guests and employees are satisfied and problems are promptly resolved.

Job Responsibility:

  • Direct and control the activities of the Concierge, Guest Services, Front Office, Reservations, Housekeeping, Laundry/Valet, Telephone, Valet Parking, Security, Health Club/Spa and Housekeeping to ensure adherence to Four Seasons’ standards, policies and procedures
  • Directly supervise the Front Desk Manager, Reservations Manager, PBX Manager, Executive Housekeeper, Health Club Manager, Gift Shop Manager, Chef Concierge, Laundry Manager and Guest Services Manager on an on-going basis
  • Prepare and conduct performance evaluations in accordance with hotel policy
  • Ensure that qualified personnel are selected, hired and trained in all areas of responsibility
  • Review activities and conduct inspection tours in areas of responsibility to ensure desired standards of quality, service, cleanliness and controls are maintained
  • Prepare annual plan and rationale for Rooms Division revenue and expenses
  • endeavor to maximize departmental profit and control costs
  • Contribute to the development of the hotel’s annual marketing plan
  • Insure proper image is being maintained by all Division employees with respect to grooming and uniform standards
  • Support and participate in all hotel programs, policies and procedures with special emphasis on the orientation of new employees
  • Display fair treatment with respect to disciplinary action and provide supportive documentation
  • Prepare all necessary forecasts
  • to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue
  • Establish and maintain close working relationships with all departments of the hotel and any retail tenants or concessions to ensure maximum cooperation, productivity, morale and guest service
  • Develop relationships with clients, return guests, group contacts, etc., to provide maximum, personalized guest service
  • Attend to guest comments verbally and written in order to insure proper attention to follow-up of all inquiries
  • Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenue and reducing costs
  • Support Four Seasons philosophy towards employee development and morale and institute programs to insure the effectiveness and promotion of this philosophy within the Rooms Division
  • Monitor and analyze the payroll for Rooms Division to ensure maximum effectiveness towards guests’ services while realizing full profit potential
  • Display a high degree of professionalism and integrity as befitting a member of management and the Planning Committee
  • Respond properly and take a supervisory role in any hotel emergency or safety situation as well as insure the proper control and instruction of said emergency procedures to the Rooms Division
  • Perform other tasks as may be assigned by the Hotel/Resort Manager or the General Manager

Requirements:

  • College degree or equivalent
  • Minimum seven years in a luxury hotel environment, three years in key Rooms Division capacities
  • Excellent spoken and written English knowledge, bi-lingual helpful
  • Demonstrates supervisory skills
  • good judgement and common sense
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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