Director of Rooms

• Collaborate with the Executive Leadership Team to set strategic and operational direction
• Provide leadership, coaching, and feedback, ensuring succession planning and development for Rooms Division managers and future leaders
• Oversee the selection, training, and evaluation of team members to maintain service excellence
• Drive performance and efficiency by setting benchmarks, improving processes, and optimizing resources
• Cultivate strong relationships with guests, VIPs, and long-stay visitors, maintaining a visible presence in operations
• Partner with the Commercial Division to execute revenue strategies, including suite upselling
• Manage labour and operational costs through effective scheduling, budgeting, and inventory control
• Oversee contracts and outsourced services, ensuring quality and cost-effectiveness
• Lead and complete projects independently or collaboratively, responding to business needs and maximizing opportunities
• Responsible for all operational, financial and people related matters in Rooms Division, leading Front Office, Housekeeping, Executive Lounge, Concierge and Guest Services

• Extensive leadership experience in Rooms Division within a luxury 5-star setting, combining high-volume operational management with a passion for exceptional service and guest experience
• Exceptional communication and relationship building skills (at all levels), with a track record of mentoring and developing high-performing teams
• Excellent financial acumen and experience managing budgets and revenue strategies
• An understanding of luxury, with an eye for detail and guest-centric approach, to support the consistent delivery of exceptional Guest Experiences
• The ability to prioritise, organise and lead with a resilient mindset, in a fast-paced, evolving environment
• An authentic and inspiring leadership style—strategic yet deeply engaging, guiding teams with purpose

An exceptional eye for detail, a thirst for multi-tasking and a hunger for results, by cultivating a constructive, collaborative and performance driven team culture

• Complimentary stays at Four Seasons worldwide
• Executive level incentive plans, health plans and insurance plans
• Development opportunities including attending conferences and learning events
• Experience a globally recognised culture of connection, craftsmanship and character, based on a fundamental belief in the power of people