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Director of Rooms

United States of America, Miami · Job Posted January 15, 2026
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Job Description

The primary responsibilities of the Shipboard Director of Rooms is to direct and oversee the activities of the Guest Services, & Rooms Departments, including Spa, KFAS, Housekeeping, Front Office, Retail.

Job Responsibility

  • Direct and oversee the activities of the Guest Services, & Rooms Departments, including Spa, KFAS, Housekeeping, Front Office, Retail
  • In conjunction with the Hotel's leadership team and Yacht General Manager, collectively makes key strategic and operational decisions
  • Directly supervises the HODs and ensures thorough communications and follow-up on any problems, guest or crew requests or special requirements
  • Assures standards are met, guests and crew are satisfied, and problems are promptly resolved
  • Works closely with the shoreside Sales & Marketing teams to enhance occupancy levels and rates and assist in preparing business forecasts
  • Routinely inspects all areas in the housekeeping department
  • Resolves customers complaints for all areas of hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Resolve complaints in person, by phone or through written communication
  • Develops relationship with return guests, group contacts and their guests in order to provide a personalized level of service
  • Assures that financial goals of the division and the Yacht are being met
  • Monitors and controls labor expense and other divisional expenses such as supplies and equipment
  • In collaboration with the Yacht GM, maintains annual budget for the division
  • Maintains close relationship with retail vendors and concessions
  • Assures that FSY Service and Culture standards are being met. Leads in a way that supports FSY Mission and Philosophy
  • Supports and creates programs and initiatives that encourage employee development, training and career growth within the Rooms division

Requirements

  • Minimum of 5-7 years of related experience with diversity of Operation management positions in luxury hotels and/or onboard cruise lines as Chief Purser or Director of Operations onboard
  • Great knowledge about Rooms, & Guest Experience procedures and service standards
  • Familiar with principles of hospitality management and all departments’ specifics
  • Fluent in written and spoken English and in additional language(s)
  • Strong verbal and written communication skills, capable of effective interaction with guests, crew and external contacts
  • Knowledge of general office practices, procedures and equipment
  • Knowledge of business operations, including budgeting, forecasting, revenue management and financial reporting
  • Ability to prioritize tasks and work independently
  • Able to prioritize and adapt to the changing needs of the operation, can evidence having a solid work ethic, good business acumen and a passion for service
  • Strong leadership, organizational, interpersonal and communication skills
  • Exceptional skills in managing guest experiences, handling complaints and ensuring guest satisfaction
  • Adherence to specific scheduled working hours yet being flexible to operational requirements
  • Ability to interact professional in an international team
  • Capable to perform assigned duties under pressure (time constraints) and in a constant changing environment
  • Ability to adapt to changing situations, guest needs and industry trends often with a proactive approach to innovation and improvement
  • Proficiency in identifying problems, analyzing potential solutions and making decisive effective decisions
  • Aptitude for managing multiple tasks and priorities, scheduling and ensuring smooth operations across different departments
  • Proficient in MS Office (PowerPoint, Word, Excel and Outlook)
  • Proficiency in hotel management software systems

Nice to have

Previous Cruise Ship Experience in the luxury segment as Chief Purser, Director of Operations, Associate Hotel Manager

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Dry Cleaning for Employee Uniforms while onboard
  • Complimentary Employee Meals while onboard

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