Director of Rooms

• Direct and oversee the activities of the Guest Services, & Rooms Departments, including Spa, KFAS, Housekeeping, Front Office, Retail
• In conjunction with the Hotel's leadership team and Yacht General Manager, collectively makes key strategic and operational decisions
• Directly supervises the HODs and ensures thorough communications and follow-up on any problems, guest or crew requests or special requirements
• Assures standards are met, guests and crew are satisfied, and problems are promptly resolved
• Works closely with the shoreside Sales & Marketing teams to enhance occupancy levels and rates and assist in preparing business forecasts
• Routinely inspects all areas in the housekeeping department
• Resolves customers complaints for all areas of hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Resolve complaints in person, by phone or through written communication
• Develops relationship with return guests, group contacts and their guests in order to provide a personalized level of service
• Assures that financial goals of the division and the Yacht are being met
• Monitors and controls labor expense and other divisional expenses such as supplies and equipment
• In collaboration with the Yacht GM, maintains annual budget for the division
• Maintains close relationship with retail vendors and concessions
• Assures that FSY Service and Culture standards are being met. Leads in a way that supports FSY Mission and Philosophy
• Supports and creates programs and initiatives that encourage employee development, training and career growth within the Rooms division

• Minimum of 5-7 years of related experience with diversity of Operation management positions in luxury hotels and/or onboard cruise lines as Chief Purser or Director of Operations onboard
• Great knowledge about Rooms, & Guest Experience procedures and service standards
• Familiar with principles of hospitality management and all departments’ specifics
• Fluent in written and spoken English and in additional language(s)
• Strong verbal and written communication skills, capable of effective interaction with guests, crew and external contacts
• Knowledge of general office practices, procedures and equipment
• Knowledge of business operations, including budgeting, forecasting, revenue management and financial reporting
• Ability to prioritize tasks and work independently
• Able to prioritize and adapt to the changing needs of the operation, can evidence having a solid work ethic, good business acumen and a passion for service
• Strong leadership, organizational, interpersonal and communication skills
• Exceptional skills in managing guest experiences, handling complaints and ensuring guest satisfaction
• Adherence to specific scheduled working hours yet being flexible to operational requirements
• Ability to interact professional in an international team
• Capable to perform assigned duties under pressure (time constraints) and in a constant changing environment
• Ability to adapt to changing situations, guest needs and industry trends often with a proactive approach to innovation and improvement
• Proficiency in identifying problems, analyzing potential solutions and making decisive effective decisions
• Aptitude for managing multiple tasks and priorities, scheduling and ensuring smooth operations across different departments
• Proficient in MS Office (PowerPoint, Word, Excel and Outlook)
• Proficiency in hotel management software systems

Previous Cruise Ship Experience in the luxury segment as Chief Purser, Director of Operations, Associate Hotel Manager

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms while onboard
• Complimentary Employee Meals while onboard