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Director of Rooms

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Four Seasons

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Location:
Canada , Toronto

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

145000.00 - 165000.00 CAD / Year
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Job Description:

The Director of Rooms is a Division Head position reporting to the Hotel Manager, overseeing all departments within the Rooms Division, including Front Desk, Guest Services, Guest Relations, and Housekeeping. The role responds to a wide range of guest requests by accurately assessing their needs and providing thoughtful recommendations and personal touches to ensure maximum satisfaction, while upholding all Four Seasons standards and policies.

Job Responsibility:

  • Provide leadership and management for the Rooms Division
  • Communicate effectively with employees and managers to ensure operational needs are met
  • Review and monitor schedules for all Rooms Division departments
  • Oversee the selection, training, development, and performance management of employees and leaders within the Rooms Division
  • Resolve guest concerns with professionalism and care
  • Ensure financial goals are achieved by monitoring labor, supply, and equipment expenses
  • Act decisively in matters relating to guest and employee safety, security, well-being, and satisfaction
  • Maintain strong visibility within the operation, build relationships with regular guests, and cultivate new guest relationships
  • Work a flexible schedule, including evenings, weekends, and holidays
  • Provide assistance to other hotels as requested for specific projects or business needs

Requirements:

  • Minimum of 8 years’ experience in luxury hotel operations management, or experience in a comparable role
  • Extensive knowledge of Rooms Division operations, with strong expertise in Housekeeping
  • Experience working in a unionized environment is an asset
  • Strong leadership, interpersonal, and employee development skills
  • Exceptional luxury guest service and problem-resolution abilities
  • Ability to multi-task and perform effectively in a high-volume, fast-paced environment
  • Flexibility to support a 24-hour operational environment
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • experience with Amadeus HotSOS and OPERA PMS is an asset
  • Hospitality Management degree preferred but not required with relevant experience
  • Outstanding communication skills and command of the English language
  • Additional languages are a strong asset for career growth

Nice to have:

  • Experience working in a unionized environment
  • Additional languages
  • Hospitality Management degree
What we offer:
  • Paid time off, including vacation days, management holiday days, and sick days
  • Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
  • Complimentary meal per shift in our employee dining room, OASIS
  • Complimentary dry cleaning of business clothes
  • Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
  • Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs
  • Monthly Employee Recognition celebrations and Bi-Annual Employee Parties
  • Sponsorship of work permits for qualifying candidates

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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