Director of Rooms Job at Fairmont Grand Del Mar (Los Angeles, West Hollywood)

Director of Rooms

Fairmont Grand Del Mar

Location:
United States , Los Angeles, West Hollywood

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

145000.00 - 155000.00 USD / Year

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Job Description:

The Director of Rooms is responsible for the performance of the Rooms Division which covers Front Office (including Guest Services, Revenue, and Bell/Door Staff), Housekeeping, and Valet Parking. The Director of Rooms is the keeper of the brand standards and responsible for effectively introducing and rolling out new brand initiatives. The Director of Rooms will train coaches and lead staff to ensure optimum financial success, cleanliness, and superior customer service will ensure morale is to Mondrian LA standards.

Job Responsibility:

Responsible for the performance of the Rooms Division which covers Front Office (including Guest Services, Revenue, and Bell/Door Staff), Housekeeping, and Valet Parking
The keeper of the brand standards and responsible for effectively introducing and rolling out new brand initiatives
Train coaches and lead staff to ensure optimum financial success, cleanliness, and superior customer service
Responsible for scheduling the front office, guest services, and housekeeping department
Oversee performance reviews, training and development of all front office, guest service, and housekeeping staff to achieve hotel service quality standards
Supervises strategic plan development, implementation, and successful completion of associate and guest satisfaction initiatives
Oversees and participates in all aspects of the Front Office, and housekeeping operations
Shops in depth have a minimum of 10 rooms a month
Motivates team members and establishes a productive working environment at the hotel
Analyzes reports and communicates information to staff and appropriate departments
Assists with weekly, monthly and annual reporting, including consolidated hotel analytical and statistical reports
Knowledgeable of hotel property, amenities and area attractions
Maintains correct procedures for hotel accounting, credit control and handling of financial transactions, and Supply Inventory
Will manage all departmental issues, complaints as well as working with Human Resources for any disciplinary actions, suspensions and terminations
Strives to increase the level of guest satisfaction through associate development and quality image
Is a member of the Executive Committee
Respond quickly to guest requests or complaints in a friendly manner, taking appropriate action to resolve matters
Must communicate effectively with all levels of management
Work closely with Catering and Sales to assure groups and special functions are handled smoothly
Work closely with Director of Engineering to ensure processes are in place for immaculate and fully functioning guest rooms and public spaces
Review of all Rooms staff worked hours for payroll compilation and submit to accounting on a timely basis
Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments
Ensures the housekeeping team morale and communication is healthy and frequent
Serves as the liaison between the General Manager and housekeeping
Work closely with accounting on follow-up items, i.e., returned checks, rejected credit cards, associate discrepancies, etc. in addition to monthly P&L review and forecasting
Operate all aspects of the Front Office computer system, including any maintenance requirements, report generation and simple programming
Ensure Pre Shift Meeting is happening at all shift change-over for all departments
Ensure that associates are always attentive, friendly, helpful and courteous to all guests, managers and other associates
Monitor all VIPs, special guests and their requests as well as all Front Office Managers previous duties
Always ensure adequate management coverage, especially on sold-out nights
Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions
Effectively handle problems, including anticipation, prevention, and identifying and solving problems as necessary
Ensure implementation of all Mondrian LA policies and standard operating procedures
Overseas and manages the budget for Front Office, and Housekeeping
Oversee ordering of all supplies for both Departments in conjunction with monthly budget/forecast numbers

Requirements:

At least 2-3 years in a management/director role in a hotel rooms division
3-5 years’ experience in a comparable position in a boutique hotel operation
Possess excellent communication, guest relations, and organization
Excellent interpersonal skills with ability to work with ownership, management and staff personnel
Strong verbal and written communication skills
and excellent interpersonal skills with the ability to maintain cooperative working relationships with vendors, public and staff at all levels
Excellent organization and planning skills to manage multiple projects and meet deadlines in fast-paced work environment
Ability to work productively in a team-orientated environment, as well as independently and to be flexible and responsive
Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook
Experience in Opera preferred
Bilingual in English/Spanish preferred

Nice to have:

Bilingual in English/Spanish
Experience in Opera preferred

Additional Information:

Job Posted:
January 31, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Fairmont Grand Del Mar - All Job Offers

Job Link Share:

Director of Rooms

Fairmont Grand Del Mar

Location:
United States , Los Angeles, West Hollywood

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 31, 2026

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