Director of Rooms

• Coordinate and manage the day-to-day operations of the Rooms Division
• Attend and participate in all Planning Committee meetings and events
• Monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary
• Conduct regular tours of the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken
• Meet on a regular basis with all managers, supervisor, and non-management employees
• Monitor all standards in the hotel to ensure they are in place and enforced
• Control all capital expenditures and ensures the proper guidelines are adhered to and projects are completed on a timely basis
• Conduct and or participate in the performance review of all key department managers and members and the development of any manager assigned as a mentee
• Meet with the Human Resources Director on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees
• Aid in the development of existing personnel and assist in the recruitment of new employees
• Conduct weekly Operations meetings to discuss operational challenges and opportunities and to improve or maintain an excellent communication flow
• Control expenses through actively participating in all areas of the hotel operation
• Review and sign all purchase requests, orders, and checks to ensure adherence to Corporate purchasing procedures
• Attend functions, social and/or business, to help develop a rapport and to establish credibility within the local community
• Ensure facility is well maintained from both housekeeping and engineering standpoints
• Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager
• Ensure all Four Seasons Hotel Policies and Procedures are followed
• On a daily basis, this position actively advocates for and implements ESG strategies
• Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner
• Assume authority of General Manager/Resort Manager in his/her absence
• Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety
• Implement action plans to correct problems identifies in Operations Standards Surveys (e.g., LQA and Employee Opinion Surveys & Forbes)
• This role requires a sincere commitment to embracing and promoting diversity and inclusion. (DIB)
• Educate Department Managers and Assistants on an on-going basis as to cost controls and the financial performance of the hotel
• Actively participate in all appropriate operations committees such as Energy Conservation Program, Safety Committees, and Recycling
• Personally, meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs
• Oversee preventive maintenance programs such as “Perfect Room” initiative
• Directly supervise at a minimum the Department Heads in Front Office, Housekeeping, Laundry, Spa, Transportation, Recreation and Retail Operations
• Assume the role of Hotel Spokesperson in the absence of the General Manager/Resort Manager in any emergency or crisis situation
• Coordinate preparation of timely and accurate forecasts with Sales and Rooms

• A guest experience champion with sophisticated guest relations skills
• Elevated Leadership skills and experience in a multicultural environment
• Resort and remote location experience are desirable
• Oral and written proficiency in Spanish and English language
• Bachelor’s degree or equivalent
• Experience within or similar position is from 3-5 years of employment in the related position with Four Seasons or other luxury organization
• Financial acumen
• Multitasking skills
• Experience managing a large and complex team structure

Opportunity to work for an international company and travel all over the world while staying at incredible properties for free