Director Of Rooms Job at Marriott Bonvoy

Director of Rooms

Four Seasons Hotel and Private Residences Nashville is seeking a Director of Roo...

Location

United States of America , Nashville

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

5–7 years of progressive Rooms Division or hotel operations leadership experience
Bachelor’s degree in Hospitality Management, Business Administration, or equivalent experience preferred
Strong leadership, communication, and problem-solving skills
Solid financial acumen with experience managing budgets and operational performance
Experience in luxury hospitality or mixed-use residential hotel environments preferred
Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location

Job Responsibility

Lead and oversee Front Desk, Reservations, Concierge, Communications, Housekeeping, Spa/Health Club, Security, Bell, and Driveway operations
Supervise and develop Department Heads, including hiring, training, performance management, and coaching
Ensure consistent execution of Four Seasons service standards and resolve guest concerns with professionalism and urgency
Monitor staffing levels, scheduling, and operational effectiveness across all Rooms Division functions
Conduct regular inspections to maintain quality, cleanliness, and service standards
Drive revenue and profitability by managing labor costs, expenses, and collaborating with Sales and Reservations to optimize occupancy and rate
Build and maintain relationships with guests, residents, and key stakeholders to deliver personalized experiences
Support budgeting, forecasting, and long-term planning initiatives for the division
Promote a culture of continuous learning, employee engagement, and career development
Respond effectively to emergencies and ensure the safety, security, and well-being of guests and employees

What we offer

Competitive salary and comprehensive benefits package
Excellent training and development opportunities
Employee discount for stays at any Four Seasons worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Additional property-specific benefits

Fulltime

Director of Rooms

The Director of Rooms is a leader and member of our Resort Executive Team, respo...

Location

United States , Manchester

Salary:

85000.00 - 115000.00 USD / Year

L'Ermitage Beverly Hills

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or related field strongly preferred
A minimum of 5 years of progressive resort/hotel operations experience strongly preferred
Exceptional multitasking and project management skills with an ability to meet tight deadlines and bring items to closure
Proven track record in achieving financial targets, managing budgets, and implementing cost control measures without compromising on quality and service
Effectively able to lead and inspire
Strong financial and analytical acumen
Possesses strong high-level stakeholder communication skills, engaging effectively with investors and executives
Demonstrated clear verbal and written communication skills
Able to apply working knowledge of systems such as Opera, Birchstreet, Hotel Effectiveness, and ProfitSword preferred
Ability to work flexible schedules including weekends and holidays

Job Responsibility

Lead all aspects of the Resort’s guest accommodations to ensure a seamless and exceptional guest experience
Lead with a guest centric focus, able to decide critical priorities and bring to closure
Serves as a visible interface with guests, monitoring service feedback and overall satisfaction, and leading a continuous cycle of improvement
Lead and manage front office operations, housekeeping, guest services and retail, leading these departments to maintain high standards of cleanliness, service, and operational efficiency
Leads with credibility: building and inspiring trust throughout all departments
Owns the guest relationship of VIP guests, ensuring personalized recognition and exceptional service
Leads in financial acumen of departments, to include managing departmental budgets and labor forecasts
payroll, operating expenses, and departmental costs
Responsible for and accountable for key performance metrics including: ADR, RevPAR, Occupancy, Labor productivity, Guest satisfaction scores
Responsible for developing and implementing policies and procedures that align with the brand and customer service standards

What we offer

Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid Holidays for full-time status employees
EOS Family Matters Program of 3+ months fully paid parental leave for new parents
Retirement savings option of 401k with employer match of up to 4% for all employees
Complementary $25K in Life insurance and $1K/mo. in long-term disability coverage for full-time employees
Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Company-funded Employee Assistance Program for life challenges and mental health resources
Additional Health & Wellness benefits including prescription and gym membership discounts
Competitive wages with ongoing market analysis
Annual performance evaluations with eligible compensation adjustments
EOS Employee/Immediate Family Lodging Rates as low as $59 per night

Fulltime

Director of Rooms

Location

United States of America , Maui

Salary:

120000.00 - 200000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Prior experience as Director of Rooms or Senior Rooms Division leader
Minimum of 4 years’ experience in luxury or five‑star hotels/resorts
Proven success managing large teams across multiple departments in a high‑volume, luxury environment
Exceptional interpersonal, communication, and leadership skills
Digital fluency, proficiency in Opera and technological acumen, with the ability to thoughtfully integrate technology into luxury service environments while preserving high‑touch, personalized guest experiences
Ability to read, write, speak, and understand English fluently, ensuring clear communication with guests, colleagues, and leadership.

Job Responsibility

Provide strategic and operational leadership for 300 employees in the Rooms Division consisting of the following departments: Guest Experience, Front Office, Guest Services, Reservations, Communications, Concierge, Club Lounge, Housekeeping, Laundry and Kids of All Seasons
Lead and oversee a full guest room renovation scheduled for this year, supporting and guiding the team through change while partnering with ownership, design, and construction to ensure on‑time, on‑budget delivery and a seamless guest experience
Partner with the Planning Committee to develop and execute short and long‑term operational strategies
Champion continuous improvement initiatives including service innovation, technology integration, and sustainability practices
Lead, mentor, and develop department heads and managers
foster a culture of accountability, collaboration, and service excellence
Serve as an ambassador of the resort, maintaining a visible and engaging presence throughout the property, actively connecting with guests and driving guest experience metrics, including satisfaction scores, loyalty engagement, and service recovery outcomes
Ensure the highest standards of luxury service, cleanliness, and guest satisfaction through regular oversight and personal inspection of guest rooms, public areas, and back‑of‑house spaces, ensuring full alignment with Forbes Five‑Star standards
Collaborate cross‑functionally with Food & Beverage, People & Culture, Engineering, Sales & Marketing, and Finance to ensure seamless resort operations
Oversee the full Rooms Division financial performance, including staffing, labor management, scheduling, payroll, budgeting, and expense control for labor, supplies, and equipment

What we offer

Competitive salary & wages
Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
Excellent Training and Development opportunities
Learning & Development Subsidy
Many career opportunities within the hotel and to other Four Seasons
Employee Travel Program
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meal and Paid Meal Break

Fulltime

Director of Rooms

The Director of Rooms forms part of the Resort Leadership team who collectively ...

Location

Saint Kitts and Nevis , Charlestown

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Five to seven years experience with diversity of Operations management positions
A college degree preferably specializing in hotel/restaurant management or business administration, or equivalent experience is required
Strong leadership and interpersonal skills
Ability to prioritize and adapt to the changing needs of the operation
Solid work ethic
Good business acumen
Passion for service
Some travel is required for training, conferences and special events

Job Responsibility

Direct and control the activities of the Front Desk, Communications, Concierge, Housekeeping, Guest Relations and Guest Services
Assure that standards are met, guests and employees are satisfied and problems are promptly resolved
Work closely with Sales and the Director of Revenue/Reservations to enhance the Resort occupancy levels and rates
Directly supervise the Department Heads in the departments named above
Ensure thorough communications and follow-up on any problems, guest or employee requests or special requirements, and on hotel initiatives
Interview and train the staff
Conduct Performance Evaluations and discipline staff when needed
Review and monitor schedules of staff in all departments in the Rooms Division
Monitor activities to assure that standards are being met, staff is being supported and guest needs are being met
Routinely inspect all areas of responsibility in the Rooms Division

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Work Attire
Complimentary Employee Meals

Fulltime

Director of Rooms

Functions as the strategic business leader of the property's Rooms department. R...

Location

Indonesia , Jakarta

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

Job Responsibility

Champions the brand's service vision for product and service delivery
Communicates a clear and consistent message regarding departmental goals to produce desired results
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
Monitors and promotes room rates, specials, and promotions at the residence
Analyzes service issues and identifies trends
Works with Rooms team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution
Reviews and audits expenses
Monitors Rooms operations sales performance against budget
Reviews reports and financial statements to determine Rooms operations performance against budget
Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses

Fulltime

Director of Rooms

The Director of Rooms forms part of the hotel leadership team, who collectively ...

Location

United States of America , Las Vegas

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Five to seven years of experience in luxury hotel or resort operations management positions
Excellent knowledge of all aspects of Rooms Division operations, with a strong focus on Housekeeping operations
A college degree, preferably specializing in hotel/restaurant management or business administration, or equivalent experience
Strong leadership and interpersonal skills
Ability to prioritize and adapt to the changing needs of the operation
Solid work ethic, good business acumen, and a passion for service

Job Responsibility

Assures that standards are met, guests and employees are satisfied and problems are promptly resolved
Works closely with Sales and the Director of Revenue/Reservations to enhance the Hotel occupancy levels and rates
Directs and controls the activities of the front desk, Communications, Concierge, Housekeeping, Guest Relations, Guest Services, and in some cases Spa and Security

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning
Complimentary Employee Meals

Fulltime

Director of Rooms

About Four Seasons: Four Seasons is powered by our people. We are a collective o...

Location

Switzerland , Saanen

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

5+ years leadership experience in luxury hotel Rooms Division
Proven success managing Front Office and Housekeeping operations
Strong financial acumen with budgeting and forecasting experience
Excellent leadership and communication skills (English fluency required combined with German or French, additional languages advantageous)
Familiarity with luxury service standards
Swiss passport, EU passport, or current Swiss work permit required (Swiss regulations make this mandatory for employment)

Job Responsibility

Lead Front Office, Housekeeping, Guest Services, and Concierge operations with focus on guest satisfaction
Drive departmental performance through effective planning, budgeting, and team leadership
Ensure seamless collaboration across departments for consistent guest journeys
Recruit, train, and develop high-performing Rooms Division teams
Monitor key metrics including guest satisfaction, occupancy, and revenue performance
Uphold Four Seasons service standards and Swiss hospitality regulations
Respond proactively to guest feedback and maintain quality assurance processes
Support property initiatives and contribute to overall operational excellence

What we offer

Competitive salary and comprehensive benefits
Employee meals and uniform laundry service
Monthly Employee Recognition Program
Global career growth opportunities through Task Forces and Transfers
Employee Travel Program (after 6 months: complimentary stays at Four Seasons worldwide)

Fulltime

Director of Rooms

The Director of Rooms is a Division Head position reporting to the Hotel Manager...

Location

Canada , Toronto

Salary:

145000.00 - 165000.00 CAD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum of 8 years’ experience in luxury hotel operations management, or experience in a comparable role
Extensive knowledge of Rooms Division operations, with strong expertise in Housekeeping
Experience working in a unionized environment is an asset
Strong leadership, interpersonal, and employee development skills
Exceptional luxury guest service and problem-resolution abilities
Ability to multi-task and perform effectively in a high-volume, fast-paced environment
Flexibility to support a 24-hour operational environment
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
experience with Amadeus HotSOS and OPERA PMS is an asset
Hospitality Management degree preferred but not required with relevant experience

Job Responsibility

Provide leadership and management for the Rooms Division
Communicate effectively with employees and managers to ensure operational needs are met
Review and monitor schedules for all Rooms Division departments
Oversee the selection, training, development, and performance management of employees and leaders within the Rooms Division
Resolve guest concerns with professionalism and care
Ensure financial goals are achieved by monitoring labor, supply, and equipment expenses
Act decisively in matters relating to guest and employee safety, security, well-being, and satisfaction
Maintain strong visibility within the operation, build relationships with regular guests, and cultivate new guest relationships
Work a flexible schedule, including evenings, weekends, and holidays
Provide assistance to other hotels as requested for specific projects or business needs

What we offer

Paid time off, including vacation days, management holiday days, and sick days
Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
Complimentary meal per shift in our employee dining room, OASIS
Complimentary dry cleaning of business clothes
Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs
Monthly Employee Recognition celebrations and Bi-Annual Employee Parties
Sponsorship of work permits for qualifying candidates

Fulltime

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