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We are seeking a visionary and goal-oriented Director of Rooms to join our team. As a key member of our executive team, you will be responsible for overseeing all aspects of the Rooms Division. This role offers an exciting opportunity to shape exceptional guest experiences.
Job Responsibility:
Provide strategic leadership and direction for the Rooms Division, ensuring the highest standards of service and operational excellence
Oversee and optimize front office operations, including reception, concierge, and bell/valet services
Manage functions to maintain presentation throughout the property
Develop and implement innovative strategies to enhance guest satisfaction and drive positive reviews
Analyze key performance metrics and financial data to make informed decisions and improve departmental efficiency
Collaborate with other department heads to ensure seamless guest experiences across all touchpoints
Lead, mentor, and develop a high-performing team, fostering a culture of excellence and continuous improvement
Manage departmental budgets, control expenses, and optimize revenue generation
Stay abreast of industry trends and local tourism developments to maintain the property's competitive edge
Ensure compliance with all relevant health, safety, and security regulations
Requirements:
Bachelor's degree in Hospitality Management, Business Administration, or related field
Minimum of 5 years of experience in Rooms Division management within luxury hotels or resorts
Proven track record of improving guest satisfaction scores and operational efficiency
Strong financial acumen with experience in budgeting, forecasting, and revenue management
Excellent leadership and team management skills, with the ability to inspire and develop staff
Outstanding communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels
Proficiency in hotel management software
Strong analytical and problem-solving skills, with a data-driven approach to decision-making
Fluency in English
Ability to work flexible hours, including weekends and holidays, as required
Demonstrated commitment to delivering exceptional guest experiences and driving service excellence
Nice to have:
additional languages are a plus
In-depth knowledge of luxury hospitality standards and best practices