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The Director of Rooms forms part of the hotel leadership team, who collectively make key strategic and operational decisions for the Hotel. A champion of both guest and employee experience, with sophisticated interpersonal skills.
Job Responsibility:
Assures that standards are met, guests and employees are satisfied and problems are promptly resolved
Works closely with Sales and the Director of Revenue/Reservations to enhance the Hotel occupancy levels and rates
Directs and controls the activities of the front desk, Communications, Concierge, Housekeeping, Guest Relations, Guest Services, and in some cases Spa and Security
Requirements:
Five to seven years of experience in luxury hotel or resort operations management positions
Excellent knowledge of all aspects of Rooms Division operations, with a strong focus on Housekeeping operations
A college degree, preferably specializing in hotel/restaurant management or business administration, or equivalent experience
Strong leadership and interpersonal skills
Ability to prioritize and adapt to the changing needs of the operation
Solid work ethic, good business acumen, and a passion for service
Nice to have:
Experience in the same or a similar role
Previous experience in large‑scale, high‑volume operations
Previous experience in a union environment
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide