Director of Rooms, Marriott Bonvoy

Marriott Bonvoy

Location:
Fiji

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Strategic business leader of the property's Rooms department responsible for planning, developing, implementing and evaluating the quality of property's rooms. Works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. Ensures Rooms operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department.

Job Responsibility:

Functions as the strategic business leader of the property's Rooms department
Responsible for planning, developing, implementing and evaluating the quality of property's rooms
Works with direct reports to develop and implement departmental strategies
Ensures implementation of the brand service strategy and brand initiatives
Ensures Rooms operations meet the brand's standards
Targets customer needs
Ensures employee satisfaction
Focuses on growing revenues
Maximizes the financial performance of the department
Develops and implements property-wide strategies that deliver products and services
Champions the brand's service vision for product and service delivery
Monitors and promotes room rates, specials, and promotions
Analyzes service issues and identifies trends
Monitors Rooms operations sales performance against budget
Reviews reports and financial statements
Coaches and supports operations team
Delivers excellent customer service
Reviews guest feedback
Coordinates and communicates event details
Responds to and handles guest problems and complaints
Interviews and hires employees
Ensures employees are treated fairly and equitably
Fosters employee commitment to providing excellent service

Requirements:

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major with 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major with 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Leadership skills
Communication skills
Problem Solving and Decision Making abilities
Professional Demeanor
Team building and contribution
Results-driven approach
Planning and organizing skills
Relationship building
Global mindset
Talent management
Business acumen
Technical acumen
Detail orientation
General Hotel Operations knowledge
Basic computer skills
Mathematical reasoning
Oral comprehension
Reading comprehension
Writing skills

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Global community
Engaging experiences and thoughtful service

Additional Information:

Job Posted:
November 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Director of Rooms